Client Care

Question 1

How do you understand your clients objectives?

Answer 1

1 - Client questionnaires
2 - KPI’s
3 - Pre start meetings
4 - Benchmarking
5 - Good clear communication

Question 2

How do you maintain a good relationship with the client?

Answer 2

Good communication
Provide a good service
Keep the client up to date about the project
Meet the clients needs
Be responsive when the client asks questions

Question 3

What is your strategy of getting change agreed?

Answer 3

Identify change items as early as possible and identify to the client.
Inform client of cost/ programme implications
Provide an estimated cost until I can firm up the price so they can adjust their budget
Provide a package of information including cost, design and programme information and submit to the client with back up information to explain how it is a change item.
Set up meetings to discuss and agree

Question 4

What stakeholders have you been involved with?

Answer 4

Client
Subcontractors
Public
Third party users