Client Care Flashcards
1
Q
Why are strong client relationships valuable
A
. Successful projects
. Future projects
2
Q
How did you tailor reports depending on recipient
A
Blossom St:
. Matt preferred high level dashboards that could be understood ‘at a glance’
. Lynn prefers detail - longer written reports
AB
.David prefers PowerPoints
. MH liked written reports
3
Q
What did you do with client internal financial procedures on Blossom St
A
. Agreed a key payops contact
. Had meetings with them to agree monthly schedule and deadlines
. Ensured regular communication with them to check on their side of things - relationship
4
Q
Why are clear briefing outputs important to client care
A
. Need to ensure we understand their aspirations in order to meet them
. Ensure the design team have clear direction
