Client Care Flashcards
1
Q
Where would you find guidance on Complaints
A
RICS Professional Standards 2016
2
Q
How many days to acknowledge a complaint and how many days to resolve it
A
5 days to acknowledge
28 days to resolve
3
Q
Who would pay for the ADR
A
The firm
4
Q
What Insurance Policies would your client have
A
- Public Liability
- Employers Liability
- Building Insurance
- Contents Insurance
- Professional Indemnity (Professionals)
