Client Care Flashcards
1
Q
What are the principles of Client Care?
A
2
Q
How have you demonstrated these principles? How do you maintain these principles?
A
3
Q
What are the requirements of the RICS complaints handling procedure?
A
4
Q
What is your company’s complaint’s procedure?
A
5
Q
How would you handle a complaint?
A
6
Q
What is an Agreement for Lease?
A
7
Q
What is a stakhodler How do you identify staeholders?
A
8
Q
What was the process of your hierarchy for control from stakeholders?
A
9
Q
What is a client brief?
A
10
Q
What is required to establish a Client’s brief?
A
11
Q
How did you identify consultants required?
A
12
Q
What is a change of use?
A
13
Q
What use classes are you aware of?
A
14
Q
Are you aware of recent changes to use classes?
A
15
Q
Have you drafted appointments? What typically will be included in a form of appointment?
A
