Class 10 (Final Exam)

Question 1

intervention

Answer 1

you see something and you are not sure how to proceed

Question 2

not acting is…

Answer 2

also an act

Question 3

pitfalls of intervention

Answer 3

signaling acceptance
acting without information
communicating harshly
demonizing wrong doers
discounting culture
ignoring expertise

Question 4

planning ahead for intervention dilemmas

Answer 4

practice leadership
rely on relationships
be prepared to sacrifice
live your values now

Question 5

suspicions without enough evidence

Answer 5

you believe something is going on but you’re not sure

Question 6

what matters in suspicions without evidence

Answer 6

the way that you investigate

Question 7

pitfalls of suspicion without evidence

Answer 7

acting hastily
delaying action
appearing overly biased
not gathering sufficient information
not reporting appropriately

Question 8

planning ahead suspicion without evidence

Answer 8

establish reporting channels
build a culture of fairness

Question 9

why don’t employees speak up

Answer 9

fear and futility

Question 10

how to create a speak up culture?

Answer 10

ask employees to speak up
set an example
make reviews ongoing
never tolerate retaliation

Question 11

how many seconds of silence does it take to create a more cooperative outcome during a negotiation

Answer 11

3 seconds