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Business Principles > Chp 7 > Flashcards

Chp 7 Flashcards

0
Q

Minimum expectations needed out a employee

Total set of work related behaviors that the organization expects employees to display

A

Performance Behaviors

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1
Q

Directs productivity and performance

Actions of members of an organization that influence the organization effectiveness

A

Employee Behavior

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2
Q

Over and above call of duty
The behavior of individuals who make a positive overall contribution to the organization includes attitude and personality

A

Organizational Citizenship

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3
Q

Behaviors that detract(takes away) from rather than contribute to organizational performance

A

Counterproductive Behaviors

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4
Q

What are to counterproductive behaviors?

A

Absenteeism

Turnover

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5
Q

Results indirect costs to a business for exp occurs when a employee doesn’t show up for work

A

Absenteeism

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6
Q

Occurs when people quit their jobs

A

Turnover

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7
Q

Intellectual property (such as information and how stuff is made)

A

Theft

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8
Q

Knowing the receipt for Pepsi and giving it out to other companies is exp of

A

Theft

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9
Q

Employees deleting information and stealing information

A

Sabotage

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10
Q

Manager is still responsible for this kind of harassment in the work place

A

Sexual and Racial Harassment

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11
Q

Employees having stress to make ends meet results to blowing the whole building up is exp of

A

Workplace aggression and violence

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12
Q

Personal attributes that vary from one person to another such a as physical, psychological and emotional differences

A

Individual Differences

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13
Q

The relatively stable set of psychological attributes that distinguish one person from another

A

Personality

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14
Q

How attitudes are formed

A

Big Five Personality Traits

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15
Q

Refers to ones ability to get along with others

A

Agreeableness

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16
Q

People focuses on every small detail

A

Conscientiousness

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17
Q

Also can be called EQ ability to keep your responses or reactions under control

A

Emotionality

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18
Q

Reflects a person comfort level with relationships

A

Extraversion

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19
Q

How willing you are to experience new things

A

Openness

20
Q

Managing emotions a persons self awareness, motivate themselves and express empathy for others

A

Emotional Intelligence/Quotient (EQ)

21
Q

Having consistency stays content everyday at work (same person everyday)

A

High EQ

22
Q

Having emotions all over the place all the time

different person everyday

A

Low EQ

23
Q

The extent to which people have positive attitudes toward their jobs
Loves the people and boss!

A

Job Satisfaction

24
Q

An individuals identification with the organization and its mission
Believes what the company stands for

A

Organizational Commitment

25
Q

The extent to which a persons contributions and organizations incentives (rewards) “match”one another
The persons able to contribute and company able to contribute back

A

Person Job Fit

26
Q

Employees Motivated by money/pay

A

Frederick Taylor Classical Theory (Scientific Management)

27
Q

Individual engineering techniques applied to each facet of job in order to determine how to perform it most efficiently

A

Time and Motion Studies

28
Q

Productivity environment

A

Time and Motion studies

29
Q

Motivation by pay

A

Fredrick Taylor Classical (Scientific Management)

30
Q

Original purpose was to examine the relationship between changes in the physical environment and worker output

A

Hawthorne Studies Early Behavioral Theory

31
Q

Employees are Motivated by management

A

Hawthorne Studies Early Behavioral Theory

32
Q

When a big corporate comes to a retail store is example of

A

Hawthorne Studies Early Behavioral Theory

33
Q

When managers assume that people are
lazy
Lack ambition and dislike responsibility
Self centered
No very bright
In response managers gives out consequences

A

Theory X

34
Q 
When managers assume people are smart 
People are very 
Energetic 
Ambitious 
Seek responsibility 
In response managers gives out rewards
A

Theory Y

35
Q

Believes people have several different needs that they attempt to satisfy in their work

A

Maslow’s Hierarchy of Human Needs

36
Q

Shelter and salary are

A

Physiological Needs

37
Q

Stability and pension plan (retirement plan) are

A

Security Needs

38
Q

Friendship and people at work you like are

A

Social Needs

39
Q

Status and Job title are

A

Esteem Needs

40
Q

Self fulfillment and challenging job are

A

Self actualization needs

41
Q

Employees evaluate their treatment relative to the treatment of others

A

Equity Theory

42
Q

Says that people are motivated if they feel their input matches their output

A

Equity Theory

43
Q

Employee Contributions such as Education, efforts and time are all

A

Inputs

44
Q

What employees receive in return such as salary, benefits, perks, recognition, status an respect are all

A

Outputs

45
Q

Says employee will be motivated if they are treated equal

A

Equity Theory

46
Q

Allows to or more people ( part time) to share a full time job

A

Work Share Programs (Job Sharing)

47
Q

Allow people to choose their work time

A

Flextime

48
Q

Allow people to choose their work place

A

Telecommuting

Business Principles (10 decks)

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