Chp 7 Flashcards
Minimum expectations needed out a employee
Total set of work related behaviors that the organization expects employees to display
Performance Behaviors
Directs productivity and performance
Actions of members of an organization that influence the organization effectiveness
Employee Behavior
Over and above call of duty
The behavior of individuals who make a positive overall contribution to the organization includes attitude and personality
Organizational Citizenship
Behaviors that detract(takes away) from rather than contribute to organizational performance
Counterproductive Behaviors
What are to counterproductive behaviors?
Absenteeism
Turnover
Results indirect costs to a business for exp occurs when a employee doesn’t show up for work
Absenteeism
Occurs when people quit their jobs
Turnover
Intellectual property (such as information and how stuff is made)
Theft
Knowing the receipt for Pepsi and giving it out to other companies is exp of
Theft
Employees deleting information and stealing information
Sabotage
Manager is still responsible for this kind of harassment in the work place
Sexual and Racial Harassment
Employees having stress to make ends meet results to blowing the whole building up is exp of
Workplace aggression and violence
Personal attributes that vary from one person to another such a as physical, psychological and emotional differences
Individual Differences
The relatively stable set of psychological attributes that distinguish one person from another
Personality
How attitudes are formed
Big Five Personality Traits
Refers to ones ability to get along with others
Agreeableness
People focuses on every small detail
Conscientiousness
Also can be called EQ ability to keep your responses or reactions under control
Emotionality
Reflects a person comfort level with relationships
Extraversion
How willing you are to experience new things
Openness
Managing emotions a persons self awareness, motivate themselves and express empathy for others
Emotional Intelligence/Quotient (EQ)
Having consistency stays content everyday at work (same person everyday)
High EQ
Having emotions all over the place all the time
different person everyday
Low EQ
The extent to which people have positive attitudes toward their jobs
Loves the people and boss!
Job Satisfaction
An individuals identification with the organization and its mission
Believes what the company stands for
Organizational Commitment
The extent to which a persons contributions and organizations incentives (rewards) “match”one another
The persons able to contribute and company able to contribute back
Person Job Fit
Employees Motivated by money/pay
Frederick Taylor Classical Theory (Scientific Management)
Individual engineering techniques applied to each facet of job in order to determine how to perform it most efficiently
Time and Motion Studies
Productivity environment
Time and Motion studies
Motivation by pay
Fredrick Taylor Classical (Scientific Management)
Original purpose was to examine the relationship between changes in the physical environment and worker output
Hawthorne Studies Early Behavioral Theory
Employees are Motivated by management
Hawthorne Studies Early Behavioral Theory
When a big corporate comes to a retail store is example of
Hawthorne Studies Early Behavioral Theory
When managers assume that people are
lazy
Lack ambition and dislike responsibility
Self centered
No very bright
In response managers gives out consequences
Theory X
When managers assume people are smart People are very Energetic Ambitious Seek responsibility In response managers gives out rewards
Theory Y
Believes people have several different needs that they attempt to satisfy in their work
Maslow’s Hierarchy of Human Needs
Shelter and salary are
Physiological Needs
Stability and pension plan (retirement plan) are
Security Needs
Friendship and people at work you like are
Social Needs
Status and Job title are
Esteem Needs
Self fulfillment and challenging job are
Self actualization needs
Employees evaluate their treatment relative to the treatment of others
Equity Theory
Says that people are motivated if they feel their input matches their output
Equity Theory
Employee Contributions such as Education, efforts and time are all
Inputs
What employees receive in return such as salary, benefits, perks, recognition, status an respect are all
Outputs
Says employee will be motivated if they are treated equal
Equity Theory
Allows to or more people ( part time) to share a full time job
Work Share Programs (Job Sharing)
Allow people to choose their work time
Flextime
Allow people to choose their work place
Telecommuting
