Chatper 11 Flashcards
Team
Consists of two or more people who work interdependently over some time period to accomplish common goals related to some task oriented purpose
5 Types of Teams
Work, management, parallel, project, action
Work teams
Permanent; purpose is to produce goods or provide services, and they generally require a full-time commitment from their members
Management teams
Permanent; participate in managerial-level tasks that affect the entire organization
Parallel teams
Part-time commitment; short term or long term; composed of members from various jobs who provide recommendations to managers about important issues that run “parallel” to the organization’s production process
Project teams
Temporary; formed to take on “one-time” tasks that are generally complex and require a lot of input from members with different types of training and expertise
Action teams
Perform tasks that are normally limited in duration, but are compelx and visible
Virtual teams
The members are geographically dispersed, and interdependent activity occurs through electronic communications
Steps to make a team
Forming, storming, norming, performing, adjourning
Forming
Members orient themselves by trying to understand their boundaries in the team
Storming
Members remain committed to ideas they bring with them to the team
Norming
Members realize that they need to work together to accomplish team goals and they begin to cooperate with each other
Performing
Members are comfortable working within their roles, and the team makes progress toward goals
Adjourning
Members experience anxiety and other emotions as they disengage and ultimately separate from the team
Punctuated equilibrium
Forming and pattern creation, inertia, process revision, inertia
Task interdependence
The degree to which team mementoes interact with and rely on other team members for the information, materials, and resources needed to accomplish work for the team
Pooled interdependence
Group members complete their work assigned independently, and then work is piled up to represent the group’s output
Sequential interdependence
Different tasks are done in a prescribed order, and the group is structured such that the members specialize in these tasks
Reciprocal interdependence
Members are specialized to perform specific tasks and they interact with a subset of other members to complete the team’s work
Comprehensive interdependence
Highest level of interaction and coordination; members have a great deal of discretion in terms of what they do and with whom they interact in the course of collaboration and completing the work
Goal interdependence
Team members have a shared vision of the team’s goal and align their individual goals with that vision as a result
Mission statements
Clearly describe what the team is trying to accomplish in a way that creates a sense of commitment and urgency among team memerns
Outcome interdependence
When team members share in the rewards that the team earns, with reward examples including pay, bonuses, formal feedback and recognition, etc
Team composition
Mix of people who make up the team
Role
Defined as pattern of behavior that a person is expected to display in a given context
Leader-staff teams
The leader makes decisions for the team and provides direction and control over members who perform assigned tasks
Team task roles
Behaviors that are directly facilitate the accomplishment of team tasks
Oriented
Establishes the direction for the team
Devil’s advocate
Offers constructive challenges to the team’s status quo
Energizer
Motivate the team members to work harder toward team goals
Team building roles
Behaviors that influence the qualitative of the team’s social climate
Harmonizer
Mediates differences between group members
Initiator-contributor
Proposes new ideas
Coordinator
Tries to coordinate activity among team memberes
Procedural technician
Performs routine tasks needed to keep progress moving
Encourager
Process the contributions of other memebrs
Compromiser
Attempts to find the halfway point to end conflict
Gatekeeper expediter
Encourages participation from teamates
Standard setter
Expresses goals for the team to achieve
Follower
Accepts the ideas of teammates
Aggressor
Deflates teammates, expresses disapproval with hostility
Blocker
Acts stubbornly resistant and disagrees beyond reason
Recognition seeker
Brags and calls attention to him/herself
Self-confessor
Disco loses personal opinions inappropriately
Slacker
Acts cynically, or nonchalantly, or goofs off
Dominator
Manipulates team members for personal control
Individualistic roles
Behaviors that benefit the individual at the expense of the team
_____ is more important to teams where members hav to learn from one another to adapt to unexpected changes
Cognitive ability
Disjunctive tasks
Tasks with an objectively verifiable best solution, the member who possesses the highest level of the ability relevant to the task will have the most influence of the effectiveness of the team
Conjunctive tasks
Tasks where the team’s performance depends on the abilities of the “weakest link”
Additive tasks
Contributions resulting from the abilities of every member add up to determine team performance
Team diversity
Degree to which members are different from one another in terms of any attribute that might be uses by someone as a basis of categorizing people
Value in diversity problem solving approach
Diversity is benediction because it provides for a larger pool of knowledge and perspectives from which a team can draw as it carries out work
Similarity attraction approach ion
People tend to be more attracted to others who are perceived as more similar
Surface level diversity
Diversity regarding observable attributes such as race, ethnicity, sex, and age
Deep level diversity
Diversity with respect to attributes that are less easy to observe initially but that can be inferred after more direct experience
Team viability
The likelihood that the team can work together effectively into the future
Hybrid outcome interdependence
Members receive awards that are dependent on both their team’s performance and how well they perform as individuals
When Mia performs day-to-day tasks needed to keep her team moving forward, she is performing the role of a(n)
procedural-technician.
Which of the following statements about team and individualistic roles is true?
A standard-setter expresses goals for the team to achieve.
True or False: Jan works on the budget team. Members include the bookkeeper who tracks the daily expenditures and revenues of the company; the accountant who takes the bookkeeper’s work and organizes it into financial statements, including the cash flow statement, the income statement, and the balance sheet; and the analyst who interprets the financial statements. Once these three tasks have been accomplished, Jan prepares and presents the results to top management. Jan’s team engages in reciprocal interdependence.
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