Chapter 12

Question 1

Team processs

Answer 1

The different types of communication, activities, and interactions that occur within teams that continue to their ultimate goal ends

Question 2

Process gain

Answer 2

Getting more from the team than you would expect according to the capabilities of its individual members

Question 3

Process loss

Answer 3

Getting less from the team than you would expect based on the capabilities of its individual members

Question 4

Coordination loss

Answer 4

When members have to work to not only accomplish their own tasks, but also coordinate their activities with the activities their teammates

Question 5

Production blocking

Answer 5

When members have to wait on one another before they can do their part of the team task

Question 6

Motivational loss

Answer 6

Loss in team productivity that occurs when team members don’t work as hard as they could

Question 7

Social loafing

Answer 7

Exert less effort when working on team tasks than they would if they worked along on those same tasks

Question 8

Taskwork process

Answer 8

The activities of team members that relate directly to the accomplishment of team tasks s

Question 9

Brainstorming

Answer 9

Offer as many ideas as possible about focal problem or issue

Question 10

Brainstorming rules

Answer 10

1. Express all ideas that come to mind
2. Go for quantity of ideas rather quality
3. Don’t citizens or evaluate the ideas of others
4. Build on the ideas of others

Question 11

Taskwork processes parts

Answer 11

Creative behavior, decision making, boundary spanning

Question 12

Three factors to make accurate and effective decisions

Answer 12

Decision informing, staff validly, hierarchical sensitivity

Question 13

Decision informity

Answer 13

Whether members possess adequate information about their own tasks responsibilities

Question 14

Staff validity

Answer 14

Refers to the degree to which members make good recommendations to the leader

Question 15

Hierarchical sensitivity

Answer 15

The degree to which the leader effectively weighs the recommendation of the members

Question 16

Boundary spanning

Answer 16

Involves 3 types of activities with individual and groups other than those who are considered part of the team; ambassador, task coordinator, scout

Question 17

Ambassador activities

Answer 17

Communications that are intended to protect the team, persuade others to support the team, or obtain resources for the team

Question 18

Task coordinator activities

Answer 18

Communication that are intended to coordinate task-related issues with people or groups in other functional areas

Question 19

Scout activities

Answer 19

Things team members do to obtain information about tech, competitors, marketplace

Question 20

Teamwork processes

Answer 20

The interpersonal activities that facilitate the accomplishment of the team’s work, but do not directly involve task accomplishment itself

Question 21

Transition processes

Answer 21

Teamwork activities that focus on preparation for future work

Question 22

Mission analysis

Answer 22

An analysis of the team’s task, the challenges that the team faces, and resources available

Question 23

Strategy formulation

Answer 23

The development of courses of action and contingency plans, and then, adapting those plans in light of changes that occur in the environment

Question 24

Goal specification

Answer 24

The development and prioritization of goals related to the team’s mission and strategy

Question 25

Action processes

Answer 25

Important as the task work is being accomplished

Question 26

Monitoring progress toward goals

Answer 26

Make sure they are track

Question 27

Systems monitoring

Answer 27

Keeping track of things that need to be accomplished

Question 28

Helping behavior

Answer 28

Members going out of their way to help or back up other team members

Question 29

Interpersonal processes

Answer 29

processes in this category are important before, during, or between periods of taskwork, and each relates to the manner in which team members manage their rela- tionships.

Question 30

Motivating and confidence building

Answer 30

refers to things team members do or say that affect the degree to which members are motivated to work hard on the team’s task.

Question 31

Affect management

Answer 31

activities that foster a sense of emotional balance and unity.

Question 32

Conflict management

Answer 32

the activities that the team uses to manage conflicts that arise in the course of its work

Question 33

Relationship conflict

Answer 33

disagreements among team members in terms of interpersonal relationships or incompatibilities with respect to personal values or preferences.

Question 34

Task conflict

Answer 34

disagreements among members about the team’s task.

Question 35

Communication

Answer 35

the process by which information and meaning get transferred from a sender to a receiver.

Question 36

communication competence

Answer 36

he skills involved in encoding, transmitting, and receiving messages

Question 37

Communication process

Answer 37

Information sent to sender, encoding, message with noise, decoding, receiver understands

Question 38

Information richness

Answer 38

the amount and depth of information that gets transmitted in a message

Question 39

Network structure

Answer 39

the pattern of communication that occurs regularly among each member of the team

Question 40

Team states

Answer 40

pecific types of feelings and thoughts that coalesce in the minds of team members as a consequence of their experience working together.

Question 41

Cohesion

Answer 41

members of teams can develop strong emotional bonds to other members of their team and to the team itself

Question 42

Group think

Answer 42

drive toward conformity at the expense of other team priori- ties

Question 43

Team state types

Answer 43

Cohesion, potency, mental models, trans active memory

Question 44

Potency

Answer 44

degree to which members believe that the team can be effective across a variety of situations and tasks.

Question 45

Mental models

Answer 45

the level of common understanding among team members with regard to important aspects of the team and its task

Question 46

Transactive memory

Answer 46

how specialized knowledge is distributed among members in a manner that results in an effective system of memory for the team.

Question 47

transportable teamwork competencies

Answer 47

aken together, such knowledge, skills, and abilities

Question 48

cross-training,

Answer 48

training members in the duties and responsibilities of their teammates

Question 49

personal clarification

Answer 49

mem- bers simply receive information regarding the roles of the other team members

Question 50

positional modeling

Answer 50

team members observing how other members perform their roles

Question 51

positional rotation

Answer 51

gives members actual experience carrying out the responsibilities of their teammates

Question 52

gives members actual experience carrying out the responsibilities of their teammates

Answer 52

occurs in the context of a team experience that facilitates the team being able to function and perform more effec- tively as an intact unit

Question 53

action learning

Answer 53

a team is given a real problem that’s relevant to the organization and then held account- able for analyzing the problem, developing an action plan, and finally carrying out the action plan.

Question 54

team building

Answer 54

training normally is conducted by a consultant and intended to facilitate the development of team pro- cesses related to goal setting, interpersonal relations, problem solving, and role clarification.

Question 55

True or False: Affect management is an action process.

Answer 55

False

Question 56

Daphne is the top performing nurse on the maternity ward at Downtown General Hospital. In advance of her annual performance review, her supervisor, Raul, begins observing her work behavior more closely to facilitate a more thorough review. One day, a doctor begins berating a nurse for not notifying him of a patient’s change in medication, and Daphne steps in to defuse the situation by explaining that the medication was changed from a brand name drug to an identical generic version. Another day, Raul watches as Daphne works with two other nurses to sort out how best to deal with the aggressive husband of a woman recovering from a five-week premature delivery. Additionally, Raul sees that Daphne keeps a daily calendar of events and tasks. Going into the performance review, Raul concludes that Daphne is exhibiting a high degree of

Answer 56

Teamwork competency

Question 57

_____ is an interpersonal process which involves activities that foster a sense of emotional balance and unity.
- Conflict management
- Communication management
- Mission analysis
- Affect management
- Motivation analysis

Answer 57

Affect management