Characteristics of Product, Goods and Services

Question 1

Characteristic of Goods

Answer 1

-Tangible (ex cell phone, cars, tv)
-consistent product definition
-Production usually separate from consumption
-can be inventoried
-Low customer interaction

Question 2

Characteristic of services

Answer 2

-Intangible ( car workshop, tv repairs, smartphone repairs)
-Produced and consumed at the same time
often unique
-high customer interaction
-Inconsistent product definition
-Often knowledge-based
-frequently dispersed

Question 3

What do operations managers do? (Management Functions)

Answer 3

-Planning
-controlling
-directing
-organizing
-staffing

Question 4

What are the 11 Critical Decisions

Answer 4

1. Service and product design
2. Quality Management
3. Process and capacity design
4. Location
5. Layout design
6. Human resources and job design
7. Supply-chain management
8. Inventory, material requirements planning, and JIT?
9. Intermediate and short-term scheduling
10. Maintenance
11. Risk