Chapter9,10&11 Quiz-Module 3

Question 1

Effective interpersonal communication is necessary why?

Answer 1

To provide safe & effective care

Question 2

Interpersonal communication is.

Answer 2

The exchange of information between two people, usually face to face.

Question 3

Interpersonal communication involves

Answer 3

Sender
Message
Receiver
Response to the message

Question 4

Client keeps asking a server the same ? Over and over again. Which response would be appropriate?

Answer 4

Be patient avoid rushing

Question 5

A client is a vegetarian. The sw ensures that the client receives a vegetarian meal. What action does the SW demonstrates?

Answer 5

Respect.

Question 6

How can a support worker help a resident feel respected?

Answer 6

Be courteous and polite

Question 7

In a supportive professional relationship which if the following principles must the support worker understand?

Answer 7

The support worker is paid to provide care

Question 8

In order to best help the primary caregiver, which of the following should you do?

Answer 8

Respect the families routines, schedules and ways of doing

Question 9

in order to show your client empathy, you should do which of the following?

Answer 9

Maintain eye contact

Question 10

Sarah is having difficulty living with paraplegia. She lost her independence, she needs to find way to rebuild her;

Answer 10

self-esteem

Question 11

Sarah knew she wanted to be a sw from a young age because she wants to help others. This quality is known as

Answer 11

compassion

Question 12

palliative care teams are educated to help ppl in conflict resolve emotional challenges for what?

Answer 12

to manage stress

Question 13

A Grandfather is very ill. He is considered the “patriarch” of the household. How will this likely affect the family?

Answer 13

They will have difficulty with decision making.

Question 14

which activity should Sarah the sw encourage Mrs Burgs to do that will promote her independence and help with self-esteem?

Answer 14

To dress herself

Question 15

which of the following is an example of someone who is completely independent?

Answer 15

A client with a broken leg

Question 16

which of the following statements best describes a family?

Answer 16

all of the above

Question 17

a sw provides a clients family with basic care and support service. Which of the following statements is correct:

Answer 17

this enables the fam to invest more time and energy in their relationship

Question 18

Sarah has terminal cancer…how can the support worker show empathy?

Answer 18

try to understand her situation

Question 19

a sw can’t recall the steps for using a mechanical lift. They review the manual .. this concept is…

Answer 19

competence

Question 20

which of the following is a characteristic of being self aware?

Answer 20

Being non judgemental

Question 21

which of the following is an example of a primary caregiver?

Answer 21

a daughter who lives with her mother and looks after her

Question 22

which of the following therapeutic statements shows that Sarah has compassion for her clients?

Answer 22

this must be a difficult time for you.

Question 23

which person might you need to provide care?

Answer 23

primary caregiver

Question 24

why is it important to maintain healthy self esteem?

Answer 24

it is associated with independence

Question 25

which health care team member is in a position to report daily observations about a client?

Answer 25

the support worker

Question 26

which one of the following is a benefit of working with a team?

Answer 26

increased opportunities for collaboration

Question 27

which statement about accountability is correct?

Answer 27

accountability includes explaining omissions

Question 28

which statement about delegation is correct?

Answer 28

it is a process by which a nurse authorizes sw to perform certain tasks.