Chapter 9- Quiz questions Flashcards
a client says “im tired of waiting for my lunch. I want it now. the support worker correctly paraphrases the clients statement by saying?
You want your lunch now?
client wants his meatloaf prepared a certain way. which of the following questions would best clarify what the client is saying?
can you tell me that again, please?
a clients fees has a strong odour, which best describes an appropriate response by the support worker in this scenario?
control your body language
a support worker may use which of the following behaviours with a client to demonstrate active listening?
observing the clients non verbal communication
a support worker wants to make sure that a client understands what has been discussed. what is the most responsible way to ensure this?
ask questions, to clarify whether the client has understand what has been said.
jolene a sw is angry at her coworkers because she has not completed her assignment on time. Jolene is ignoring the fact that she is typically late in completing her assignments. Which defence mechanism is she using?
RATIONLIZATION
RAJ a sw receives an email from his coworkers saying. “Hey Raj the meeting was changed to 9 am ICU then. Which type of communication is this?
Cyber speak
Seethal a support worker knows that she should do which of the following when she asks a client a question ?
Give the client time to process what she has asked.
The client interrupts when the SW is speaking and changes the subject. Which of the following would be the best explanation for this behaviour?
Client is uncomfortable with the topic.
The SW should do which of the following to ensure they are using touch correctly during client care?
Ask the client whether they’re agreeable to being touched.
what are the primary duties and responsibilities of a SW in helping a new resident feel safe and secure?
Listen to the residents concerns
What are the primary duties and responsibilities of a SW when communicating with a client who is angry & demanding?
Treat the client with dignity & respect.
what should a SW remember about the use of slang while working with a client?
It is essential to avoid slang terms and swear words and to use professional behaviours and body language in the workplace.
Which communication tech. is helpful when a client is rambling in speech?
FOCUSING.
which of the following accurately describes non verbal comm. ?
Body Language, Touch, and the use of silence.
which of the following behaviours shows that the SW is actively listening to a client?
Maintaining a good eye contact w the client.
Which of the following best defines verbal communication?
spoken words and sign language
Which of the following best describes the process of interpersonal communication?
A message is sent by the sender and received by the receiver in the act of exchanging information.
Which of the following conveys comfort, caring and reassurance to clients?
Touch
Which of the following is a factor that influences interpersonal communication?
The relationship between the sender and the receiver influences interpersonal communication.
Which of the following is a time when it may be helpful to use a closed ended question with clients.
to learn something specific.
Which of the following is a useful guideline for effective verbal communication?
speak clearly and slowly
Which of the following is an example of why you would use open ended question with a client.
to get the client to share their thoughts.
which of the following statements correctly describes the role of body language during communication?
Your appearance sends messages about yourself to others
Body language has a significant effect on communication
which one of the following is a closed question?
Would you like to eat your lunch now?
