Chapter Seven Flashcards
1
Q
Different types of Supportive Communication
A
The only way to reduce someone’s stress is to change the way she/he feels about the situation
Emotional support
Tangible aid
Esteem support
Network support
2
Q
Dual Process Model
A
Dual Process Model– outlines the process that occurs when people receive and respond to supportive messages
The supportive message does not directly influence whether the recipient feels better. Instead, it helps the recipient to reappraise the situation as less distressing
3
Q
Cognitive Valence Theory
A
Cognitive Valence Theory (CVT): explains why people respond to increases in immediacy positively in some cases and negative in others
