Chapter Quality

Question 1

During the completion of the project work, a project manager wants to ensure that the quality of the end product is
acceptable The BEST way to do this is by :

A. Checking quality against the standards set in the quality management plan.
B. Identifying the quality standards you want the end product to meet.
C. Performing cost-benefit analysis.
D. Determining the cause of a problem using a fishbone diagram.

Answer 1

The correct answer is A.

Question 2

You are currently developing the Project Management Plan for a traffic control system project. Customer requirements and expectations are high but your project budget is very limited. You have been told that conformance to quality is imperative and will be monitored closely. What tool will you use to determine which costs of
conformance you will include both in your quality plan and the project budget?
A. Cost-Benefit Analysis
B. Cost of Quality
C. Benchmarking
D. Design of Experiments

Answer 2

The correct answer is A.

Question 3

Management wants to look at how a project is doing, as compared to past projects To make a valid
judgment, management should compare this project to :

A. Benchmarks.
B. Flowcharts.
C. Bar charts.
D. Trend charts.

Answer 3

The correct answer is A.

Question 4

What is Pareto’s Law?
A. 80% of problems are due to 20% of causes.
B. 80% of problems are management problems.
C. 80% of the project costs are consumed during the execution phase.
D. 90% of a project manager’s time is spent communicating

Answer 4

The correct answer is A.

Question 5

A cause and effect diagram and an Ishikawa diagram are both :

A. Flowcharts,
B. Fishbone diagrams.
C. Control charts.
D. Pareto charts.

Answer 5

The correct answer is B.

Question 6

I learn members are investigating quality standards that other companies are using, m order to help determine what quality standards to use on the project. What
part of quality management is the team involved in?

A. Quality Execution
B. Perform Quality Control
C. Perform Quality Assurance
D. Plan Quality

Answer 6

The correct answer is D.

Question 7

If a process has a lack of consistency and predictability it is said to be :

A. Out of control.
B. In control.
C.Assigned a cause.
D. Quality assured.

Answer 7

The correct answer is A.

Question 8

The purpose of a fishbone diagram is to :
A. Explore past outcomes and apply them to the current project.
B. Stimulate thinking, organize thoughts and generate discussion.
C. Determine the organization of the project.
D. Show functional responsibilities and how they are related to one another and to the objectives of the project.

Answer 8

The correct answer is B.

Question 9

You are a project manager, and your manager wants to meet with you
to evaluate your project’s performance in order to see how it is
meeting the quality standards supplied by the company. In what
process is your boss engaged?

A. Total Quality Management.
B. Control Quality.
C. Plan Quality Management.
D. Manage Quality.

Answer 9

The correct answer is D.

Question 10

All the following are tools of Control Quality EXCEPT:

A. Mind mapping
B. Cause-and-effect diagram.
C. Inspections.
D. Histogram.

Answer 10

The correct answer is A.

Question 11

Quality audits are an important part of quality management because:
A. They allow for quantification of the risk.
B. They randomly audit product results to see if they are meeting
quality standards.
C. They check to see if the quality process is being followed.
D. They are conducted without prior notice and do not allow team
members time to cover up defects.

Answer 11

The correct answer is C.

Question 12

Management has asked you to define the correlation between quality
and the project scope. Which of the following is the best answer?
A. The project scope will include metrics for quality.
B. Quality metrics will be applied to the project scope.
C. Quality is the process of completing the scope to meet stated or
implied needs.
D. Quality is the process of evaluating the project scope to ensure
quality exists.

Answer 12

The correct answer is C.

Question 13

Who concluded that 85 percent of the cost of quality is a management problem?
A. Joseph Juran.
B. Philip Crosby.
C. Edwards Deming.
D. Henry Jones.

Answer 13

The correct answer is C.

Question 14

You are making ball bearings for an automobile project. The upper and lower control limits for the bearing measurements are set at +/.Q.09 with 3 sigma limit. What is the standard deviation in this situation?

A. r: 0.12
B. r: 0.27
C. r: 0.06
D. r: 0.03

Answer 14

The correct answer is D.

Question 15

You are assigned as a project manager to lead a new quality improvement project Management is asking for a project management plan Which of the following should you create FIRST?
A. A process assurance plan
B. Aquality management plan
C. A project management plan
D. A project scope statement

Answer 15

The correct answer is D.

Question 16

During project executing, a project team member informs the project
manager that based on her observations, the project cannot meet the
quality standards set for it. What would be the least effective thing
for the project manager to do ?
A. Review the quality plan.
B. Review the project scope statement.
C. Hold a meeting on the issue.
D. Continue the Manage Quality process.

Answer 16

The correct answer is D.

Question 17

f you were using a fishbone diagram to determine root causes of
problems, you would you be involved in:
A. Quality Inspection.
B. Quality Prevention.
C. Quality Control.
D. Quality Audits.

Answer 17

The correct answer is C.

Question 18

The BEST tool to use to look for results that are out of control is:
A. Pareto chart.
B. Control chart.
C. Ishikawa diagram.
D. Statistical sampling.

Answer 18

The correct answer is B.

Question 19

On a control chart, the customer’s acceptable quality limits are represented as:
A. Control limits.
B. Mean.
C. Specification.
D. Normal distribution.

Answer 19

The correct answer is C.

Question 20

Which of the following processes occurs during the initiating process group?
A. Define Activities
B. Develop Project Charter
C.Perform Quality Control
D. Verify Scope

Answer 20

The correct answer is B.