Chapter One Flashcards
knowing-doing gap
is the difference between what people know and what they actually do
organizational behavior (OB)
describes an interdisciplinary field dedicated to understanding and managing people at work
contingency approach
calls for using the OB concepts and tools that best suit the situation, instead of trying to rely on “one best way”
three major weakness of common sense
overreliance on hindsight, lack of rigor, and lack of objectivity
hard skills
are the technical expertise and knowledge to do a particular task or job function
soft skills
related to human interactions and include both interpersonal skills and personal attributes
four skills most desired by employers
critical thinking, problem solving, judgement and decision making and active listening
ethics
guides behavior by identifying right, wrong and the many shades of gra in between
ethical dilemmas
are situations with two choices, neither of which resolves the situation in an ethically acceptable manner
problem
is a difference or gap between an actual and desired state or outcome
problem solving
is a systematic process for closing these gaps
Three step approach to solving a problem
- define the problem
- identify potential causes using ob concepts and theories
- make recommendations
person factors
are the infinite characteristics that give individuals their unique identities
situation factors
are all the elements outside ourselves that influence what we do , the way we do it and the ultimate results of our actions.
interactional perspective
states that behavior is a function of interdependent person and situation factors
