Chapter 2

Question 1

Bullying

Answer 1

occurs when an individual experiences a number of negative behaviors repeatedly over a period of time

Question 2

combating bullying

Answer 2

keep a record, plan your interactions, confront the bully, escalate the situation and stay calm but take care i of yourself

Question 3

values

Answer 3

are abstract ideals that guide our thinking and behavior across all situstion

Question 4

Schwartz’s first bipolar dimension

Answer 4

self-transcendence to self-enhancement

Question 5

Schwartz’s second bipolar dimension

Answer 5

openness to change to conservation

Question 6

attitudes

Answer 6

represent our feelings or opinions about people, places and objects and range from positive to negative

Question 7

difference between value and attitude

Answer 7

values represent global beliefs that influence behavior across all situations personal attitudes relate only to behavior directed toward specific objects, persons or situations

Question 8

workplace attitudes

Answer 8

are an outcome of various OB-related processes, including leadership

Question 9

the three components of attitudes

Answer 9

affective, cognitive and behavioral

Question 10

the affective component

Answer 10

“I feel”-contains our feelings or emotions about a given object

Question 11

cognitive component

Answer 11

“I believe” an attitude that reflects our beliefs ir ideas about an object or situations

Question 12

behavioral component

Answer 12

“I intend”-refers to the way we intend or expect to act toward someone or something

Question 13

cognitive dissonance

Answer 13

represents the psychological discomfort a person experiences when simultaneously holding two or more conflicting cognitions (ideas, beliefs, values, or emotions)

Question 14

four key workplace

Answer 14

1. organizational commitment
2. employee engagement
3. perceived organizational support
4. job satisfaction

Question 15

organizational commitment

Answer 15

reflects the extent to which an individual identifies with an organization and commits to its goals.

Question 16

psychological contracts

Answer 16

represent an individual’s perception about the reciprocal exchange between him- or herself and another party.

Question 17

employee engagement

Answer 17

the harnessing of organization members’ selves to their work roles; in engagement, people employ and express themselves physically, cognitively, and emotionally during role performance.The extent to which employees give it their all to their work roles

Question 18

Perceived organizational support

Answer 18

reflects the extent to which employees believe their organization values their contributions and genuinely cares about their well-being.

Question 19

job satisfaction

Answer 19

is an affective or emotional response toward various facets of your job.

Question 20

Five models of job satisfaction

Answer 20

need fulfillment, met expectations, value attainment, equit and dispositional/genetic compoents

Question 21

Telecommuting

Answer 21

allows employees to do all or some of their work from home, using advanced telecommunications technology and Internet tools to send work electronically from home to the office, and vice versa.

Question 22

Job involvement

Answer 22

represents the extent to which an individual is personally engaged in his or her work role

Question 23

Withdrawal cognitions

Answer 23

capture this thought process by representing an individual’s overall thoughts and feelings about quitting

Question 24

Organizational citizenship behavior (OCB)

Answer 24

is defined as “individual behavior that is discretionary, not directly or explicitly recognized by the formal reward system, and that in the aggregate promotes the effective functioning of the organization

Question 25

we can reduce cognitive dissonance by

Answer 25

changing an attitude or behavior , belittling the importance of the inconsistent behavior

Question 26

norm

Answer 26

patterns of expected behavior