Chapter One Flashcards
Mutual understanding
Consider sender, recipient, transaction
Verbal communication
Oral communication
-spoken words, sounds and pace
-face to face, one on one, groups
Nonverbal communications
Facial expressions, eye contact, gestures, body positions and movements
Written communication
Written words, symbols, pictures and diagrams
Intrapersonal communications
Communication with oneself using internal vocalization
Interpersonal communication
Between people whose lives mutually influence one another
Instrumental vs relational needs
I—> goal of achieving specific outcome, speaking with roommate about what to have for dinner
R—> focused on the goal of evolving a relationship
Group communication
Among three or more people to achieve a shared goal
-intentional or formal
Transmission model of communication
Describes communication as a linear one way process
-sender intentionally transmits a message to a receiver
Focus—> sender and message focuses—> responsibility is put on the sender
TM of C: noise
Anything that interferes with a message being sent between participants
Environment vs semantic noise (TMofC)
E- physical noise present (crowded room)
S- interference in the encoding and decoding process, different interpretations
TMofC pros and cons
Pros- model spotlights the sender and possible noise affecting communication transmission
Cons- limited as privileges how the sender communicates, with little attention paid to how the message is recived.
Interaction model of communication
Describes communication as a process in which participants alternate positions as sender and receiver
IMofC: feedback
-makes communication more interactive and two way
-messages sent in response to other messages
IMofC is more focused on
More interaction focused
Physical and psychological context (IMofC)
PH- environmental factors (size, layout, temp and lighting of a space influencing communication)
PS- mental and emotional factors (stress, anxiety and emotions that affect communication)
Transaction model differs from transmission and interaction in significant ways :
-conceptualization of communication
-role of sender and receiver
-context
Transaction model of communication
Describes communication as a process where communicators generate social realities within social, relational and cultural
In the Transaction model of communication the functions of communication is
-creating relationships
-form intercultural alliances
-shape self concepts
-engage with others in dialogue to create communities
What suggests that we are simultaneously senders and receivers
Transaction model of communication
Co creation of meaning
Transaction model of communication
Social context vs cultural context vs relational context: Transaction model of communication
S-Stated rules or unstated norms that guide communication
C- aspects of identity such as gender, pronouns, ethnicity
R- previous interpersonal history and relationship with a person
Frames communication as a thing like an information packet sent form one place to another. Communication is defined as sending and receding messages
Transmission model
Frames communication as integrated into social realities in such a way that it helps communicators understand communications and create and change them
Transaction model
Frames communication as an interaction in which a message is sent followed by a reaction, followed by another reaction and so on. Communication is defined as producing conversations and interactions within physical and psychological contexts
Interaction model
Communication competence refers to
The knowledge of effective and appropriate communication patterns and ability
Cognitive competence/ knowledge
Understanding why things are done the way they are
The ability to use communication effectively
Individual factors affect our ability to do anything
Ability to adapt to various contexts
Wether something is deemed competent or not is based on social and cultural context
Unconscious incompetence
You are not even aware that you are communicating in an incompetent manner
Conscious incompetence
When you know what you should be doing but realize you are not doing it as well as you could
Conscious competence
You know you are communicating well at the moment
-use for future interactions
Unconscious competence
Communicate successfully without straining to be competent
The ability to monitor yourself
Self monitoring
Mindful communicator
Actively and fluidly processes information sensitive to contexts and multiple perspectives
