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Communications > Chapter Four > Flashcards

Chapter Four Flashcards

1
Q

Vocal element of verbal communication is

A

Spoken words

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2
Q

Paralanguage

A

Vocal element of nonverbal communication
-vocalized but not verbal part
-speaking rate, volume and pitch

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3
Q

Non vocal element s

A

Include using unspoken symbols to convey meaning
-writing and ASL

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4
Q

Nonverbal communication conveys

A

Important interpersonal and emotional messages

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5
Q

Nonverbal communications is more ____ than ____

A

Involuntary than verbal

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6
Q

Complementing

A

Defined as nonverbal behaviour combined with the verbal portion of a message to emphasize the meaning of the entire message

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7
Q

Accenting

A

Form of nonverbal communication that emphasizes a word or a part of a message

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8
Q

Pitch

A

Helps cue others in our conversational intentions
-rising, questions

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9
Q

Leave taking behaviours

A

Stepping away from the speaker
-checking watch or phone, packing up belongings

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10
Q

Deception

A

Typically thought of as the intentional act of altering information to influence another person

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11
Q

Relational indicators

A

Cues that communicate intimacy and signal the connection between two people
-wedding rings, tattoos

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12
Q

Immediacy behaviours

A

Verbal and nonverbal behaviours that lessen the real or perceived physical and psychological distance
-smiling, nodding, eye contact

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13
Q

Implicit norms or explicit rules can affect

A

How we nonverbally present ourselves

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14
Q

Kinesics

A

Refers to the study of hand, arm, body and face movements

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15
Q

Three main types of gestures

A

Adaptors, emblems and illustrators

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16
Q

Adaptors

A

Are touch behaviours and movements that indicate internal states typocall related to aroulsal or anxiety

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17
Q

Emblems

A

Gestures with a specific agreed upon meaning, bound by culture

18
Q

Illustrators

A

The most common gestures to illlustraye the verbal messages they accompany but cannot stand independtly
-subconscious

-gestures while on phone —> no one can see you

19
Q

Four general human postures

A

Standing, sitting, squatting and lying down

20
Q

SURETY model

A

S-sit at an angle to the client, non confrontational

U- uncross legs and arms, show non defensiveness

R- Relax

E- eye contact

T- touch, conveys caring and empathy

Y- your intuition

21
Q

Core group of facial expressions

A

Happiness, sadness, fear, anger and disgust

22
Q

Facial expressions

A

Help set the emotional tone when speaking in front of others

23
Q

Haptics

A

The study of communication by touch

24
Q

Vocalics

A

The study of paralnguage including the coral qualities accompanying verbal messages
-pitch, volume and intestiy, rate, vocal quality, verbal fillers

25
Q

Pitch

A

Convey meaning, regulate conversational flow, communicate the intensity of a message

26
Q

Volume or intensity

A

How loudly or softly an individual speaks

27
Q

Speaking rate

A

How fast or slow a person speaks, shows emotional state, credibility and intelligence

28
Q

Tone of voice

A

Controlled by pitch, volume and emphasis
-each voice has a distinct quality know as vocal signature

29
Q

Verbal fillers

A

Sounds that fill gaps in our speech as we think about what to say next

30
Q

Proximics

A

Refers to the study of how space and distance influence communication

31
Q

Public space

A

3 meters
-least personal of the four spaces

32
Q

Social space

A

1-3 meters
-neither intimate nor public

33
Q

Personal and intimate space

A

1.5 meters

34
Q

Intimate space

A

Less than 1 meter

35
Q

Territoriality

A

Innate drive to take up and defend spaces

36
Q

Primary territories

A

Claim to space is official
-understood exclusively as ours and under our control

37
Q

Secondary territories

A

Do not belong to us and are not exclusively under our control

38
Q

Public territories

A

Are open to all people
-everyone can use for limited period, but space is often up for grabs

39
Q

Chronemics

A

Refers to the study of how time affects communication

40
Q

Personal presentation

A

Involves physical characteristics and the artifacts we adorn and surround ourselves with

Communications (9 decks)

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