Chapter 9_Attracting Best Employees

Question 1

What are Human Resources

Answer 1

people in an org

Question 2

Human Resource Management

Answer 2

3 phases:
acquiring maintainng and developing

Question 3

who does hrm

Answer 3

line managers and staff hrm specialists

Question 4

workplace diversity

Answer 4

differences among people in a workforce

Question 5

why is a diverse workforve good

Answer 5

org gets a marketing edge, increases creativity and innovation, helps attract top talent

Question 6

acquisition phase steps

Answer 6

1. planning
   : managers must determine future hr needs
2. job analysis: procedure for studying jobs to determine their various elements and requirements (creates job description)

Question 7

planning and job analysis prepares org for

Answer 7

recruiting process

Question 8

once org has plannes its hrm needs they

Answer 8

recruit employees

Question 9

compensation

Answer 9

must be comptetive to attract ne wtalents, fair enough to keep existing talent from leaving, and reasonableso company profits

Question 10

3 comp type

Answer 10

salary
incentive
benefit

Question 11

4 training methods

Answer 11

on the job
simulation
classroom
online

Question 12

performance appraisal

Answer 12

FORMAL EVALUATION!

how good r u at ur job
-decide about pay raise
-promotions
-corevtive action

Question 13

HRM activities

Answer 13

acquistion: recruiting hiring employees
maintenance: encouraging employees to remiain with the org and work effectively
development: improving employee skills and expanding cpabalitlites

Question 14

Acquisition steps:

Answer 14

1) planning: how many poeple do we need
2) job analysis: what does each person ened to do
3) recruiting
4) who should we hire
5)orientation: training

Question 15

Maintenance: maintaining good relationship

Answer 15

1) compensation
2) benefits (non monetary)
3) employee relations: how do we stay on good terms w employees

Question 16

Development

Answer 16

training
performance appraisal: assesing performance

Question 17

EQUITY

Answer 17

fairness

Question 18

3 benefits of diversity

Answer 18

1) more ideas
2) we work in global markets os good MARKETING EDGE
3) retain top talent

Question 19

HR forecasting (how many people od you need?)

Answer 19

1) company’s strategic plan: what are future business plans>
2) past staffing levels: how many people do we have rn?
3) industry and econ trneds: cchange in managemnt prac

Question 20

2 techniques for HR forecasting

Answer 20

1) Replacement chart: list of key job roles, current employees, and potental/current vacancies

2) skills inventory: searchable database regarding peoples skills

Question 21

Job Analsysis
meaning
steps

Answer 21

identify and determine job requirements and roles

1) document responsiblite
2)observe responsiblies
3) design the job

Question 22

job spefcication

Answer 22

list of qualifications requireed to perform a particular job

Question 23

what can require a new job analysis?

Answer 23

1) reorg of departments
2) expansion of business into oenw segments
3) industry or tech change that can change qualifications

Question 24

what are job desciption

Answer 24

the things that you do in your job RESPONSIBILITIES

Question 25

RECRUITING and SELECTING meaning

Answer 25

attracing qualified paplicatns, choosing the candidate

Question 26

recruiting and selecting steps:

Answer 26

Attract a candidate pool. Screen candidates. Interview candidates. Compare candidates. Check references. Make a job offer.

Question 27

Probationary period

Answer 27

a period of time for the company to assess the job performance of a new employee and for the new employee to assess their fit with the company

Question 28

How do firms determine how much to compensate

Answer 28

the industry the level of job the supply of candidate

Question 29

3 forms of compensation

Answer 29

PAY AND OVERTIME (direct comp) Incentive (pece rate system/commicison/bonus) Fringe benefits (health plan, paid vacation, benefits pacalge)

Question 30

why use non monetary benefits

Answer 30

1) increase employee occmmitment and productivity 2) competitive advantage bc more attractive to work there

Question 31

is overtime pay a monetary benefit

Answer 31

YES

Question 32

ORIENTATION

Answer 32

is the process of acquainting new employees with an organization

Question 33

oRIENTATION ACTIVITES

Answer 33

1) COMPLETE PAPER WOKR 2) LEARN ADMIN DETAILS 3) EMPLOYEE INTRODUCTION

Question 34

TRAINING

Answer 34

IMPROVING SKILLS YOU NEED IN THIS JOB!

Question 35

development

Answer 35

process of preparing employees to take on MOREEE RESPONSIBILITY FOR PRESENT AND FUTURE POSITIONS!

Question 36

Training and Dev methods

Answer 36

1) on the job (good but can distract regular employees) 2) simulations (physical or computerized CAN BE EXPENSIVE) 3) Teaching (retention is low) 4) online training (personal interaction low_

Question 37

ORIENTATION VS TRAINING AND DEV

Answer 37

orientation: admin shit training and dev: the actual work

Question 38

3 goals of performance appraisal

Answer 38

1) evaluate performance against standards (let people know how they did based on standards) 2) make personnel decisions (decide on pay raises/promotions) 3) asses HRM practice (analyze where company is falling short, employee recruitment, training, and dev activities)

Question 39

360 appraisal

Answer 39

Performance reviews that gather feedback about an employee from their peers, the people they supervise, and their superviso

Question 40

avoiding appraisal error

Answer 40

1) make sure employees nkow what score means 2) make sure it was covered in orientation/train dev 3) use it to make personnel decisions (DO SMTHG ABOUT SCORES!)

Question 41

LEGAL ELEMENTS OF HRM

Answer 41

1)protect employee rights 2) job security 3) eliminate discrimination

Question 42

what protects rights of employees

Answer 42

CANADIAN CHARTER

Question 43

what portects against discirmination

Answer 43

cnadian human rights act

Question 44

whaat promotes job safety

Answer 44

OHSA