Chapter 9: Team Communication

Question 1

Continuum of Care

Answer 1

provide coordinated and consistent healthcare

Question 2

Community Paramedicine

Answer 2

paramedics provide medical care to disadvantaged neighborhoods, work with hospitals

Question 3

Regular Team

Answer 3

work with same people for extended periods

Question 4

Temporary Team

Answer 4

don’t usually work with them, may be difficult to work together

Question 5

Special Teams

Answer 5

fire, rescue, hazmat, tactical, special event, bike, in-hospital, mobile integrated health

Question 6

Group

Answer 6

individual health care providers working independently

Question 7

Team

Answer 7

group of health care providers with specific roles and working interdependently, have same goal and shared values

Question 8

Dependent Group

Answer 8

rely on leader to tell them what to do

Question 9

Independent Group

Answer 9

each member has their own specialty area and does their own thing

Question 10

Interdependent

Answer 10

each member has own specialty but share goal and still work together

Question 11

Effective Team Performance

Answer 11

shared goal, clear roles/responsibilities, diverse skill set, effective collaboration and communication, leadership

Question 12

Crew Resource Management (CRM)

Answer 12

team members work together based on different skill sets, assign person to different task

Question 13

PACE

Answer 13

probe (confirm problem), alert (tell leader), challenge (suggest different course of action if current one not working), emergency (critical problems)

Question 14

Assisting with ALS skills

Answer 14

patient preparation, equipment setup, perform procedure, continuing care

Question 15

Stages of Decision-Making Process

Answer 15

prearrival (mentally rehearse and prepare), arrival (request additional resources, assess possible danger), during the call (find/treat life threats, transport patient), after the call (debrief, cleanup)

Question 16

Decision Traps

Answer 16

cause decision-making errors, ie. bias, anchoring, overconfidence

Question 17

Team Conflicts

Answer 17

patient comes first, don’t engage in cause of conflict, keep cool, separate person from issue, choose your battles, don’t argue in front of patient