Chapter 9 Operational Procedures MC Flashcards
Jennifer has asked for a document showing the LANs and IP addresses in the
building. What kind of document did she request?
IP address directory
Logical topology
Netspace directory
Physical topology
Logical topology
Enrique has been asked to attend a meeting to report on how proposed network changes will affect his workgroup. Which term best describes the meeting he will attend?
Scope impact meeting
CIO roundtable
Change management meeting
Disaster prevention meeting
Change management meeting
A power outage in Centerville took down the network operations center, but
all equipment was safe as it could run while it powered down. What device was
installed to make this possible?
Circuit breaker
Cloud backup
Surge suppressor
UPS
UPS
According to building codes, what does every grounded outlet used for computers connect to?
The neutral circuit in the wiring closet
A copper pipe buried underground
The hot wire circuit cutoff
A UPS in the server room
A copper pipe buried underground
Gina was upgrading graphics cards on 10 PCs in a design office. After she
removed the old cards, she had to use scissors before installing the new ones.
Why would she need scissors in her tech bag?
To trim the plastic tabs off the power connectors
To cut “installed on” tags noting the date to mail back to the manufacturer
To cut the tape on the bubble wrap around the new cards
To open antistatic bags
To open antistatic bags
What is the purpose of an ESD strap?
To equalize potential
To seal antistatic bags
To ground PC power supplies while unplugged
To eliminate electromagnetic interference on the fiber lines
To equalize potential
When a workstation installation creates a tripping hazard, which best practice
is not being practiced?
Cable management
Disaster prevention
Acceptable use policy
Self-grounding
Cable management
Eric comes across a box containing a chemical in use in the building that has spilled
in the main aisle of the warehouse. What should he do before sweeping it up?
Call 911
Rope off the area and evacuate the building
Consult the chemical hot sheet
Consult the SDS
Consult the SDS
Jacob is upset because he can only use a particular app on three of his four
computers. His fourth computer is capable of running it, but he doesn’t want to pay more. Which of the following are keeping him from just adding the app to his machine without paying more? (Choose two.)
DRM
GDPR
EULA
PHI
DRM
EULA
Which is not a type of regulated data?
PCI
GDPR
DRM
PII
DRM
What is the name for a set of procedures that an investigator follows when
examining a technology incident?
Incident response
AUP
DRM
EULA
Incident response
Which of the following are examples of appropriately dealing with a customer’s confidential and private materials? (Choose two.)
Mary asks a client to move her handbag away from the work area.
Bob turns off his cell phone when talking to customers.
Alexandria is assisting in a doctor’s office and asks for insurance files to
be removed from the workstation.
Ali refuses an offer to eat lunch in the discounted employee cafeteria
Mary asks a client to move her handbag away from the work area.
Alexandria is assisting in a doctor’s office and asks for insurance files to
be removed from the workstation.
Which programming language is the file extension .sh associated with?
Python
PowerShell
123 and 48
Linux
Linux
Which of the following is an example of a string?
189.3
27
“5 things I like to eat.”
4*5%
“5 things I like to eat.”
Which of these is a proprietary desktop sharing application?
DRM
RDP
EULA
SDS
RDP
Which of the following statements best defines ESD?
Electronic shutdown device
Electrostatic discharge
Environmentally sustainable development
Energy sensitive differential
Electrostatic discharge
Which of the following can be used as protection against ESD? (Choose all
that apply.)
An antistatic bag
A 3-wire to 2-wire adapter
An ESD mat
An ESD strap
An antistatic bag
An ESD mat
An ESD strap
Which of the following increases the likelihood of ESD?
Carpet on the floor
Increasing the humidity of the room
Increasing the room temperature
Rubber-soled shoes
Carpet on the floor
Which of the following best describes how to dispose of used batteries?
Open the batteries and very carefully remove their lead cores before
recycling.
Recycle batteries in the recycling bin.
Recycle NiMH and Li-Ion in the recycling bin; NiCad batteries can be
disposed of in the trash.
Return the batteries to an electronics store for recycling
Return the batteries to an electronics store for recycling
Which of the following is a hazard posed by a CRT monitor?
A CRT display presents an electrical shock hazard.
A CRT display presents a fire hazard due to overheating.
A CRT display presents a radiation hazard through the CRT display screen.
A CRT display presents a toxic chemical hazard.
A CRT display presents an electrical shock hazard.
Which class of fire extinguisher should be used on an electrical fire?
Class A
Class B
Class C
Class D
Class C
When selecting an air filter mask, which category provides the highest level of
protection?
A
N
P
R
P
Which of the following statements best describes an MSDS?
An MSDS provides simultaneous accessibility to multiple data sources.
An MSDS provides safety information concerning storage, spills, and
accidental exposure to dangerous chemicals.
An MSDS helps protect computer components from damage due to ESD.
An MSDS is a legal document used to establish chain of custody in legal
cases
An MSDS provides safety information concerning storage, spills, and
accidental exposure to dangerous chemicals.
Which of the following is the term for a short increase in AC voltage?
Blackout
Brownout
Whiteout
Power surge
Power surge