Chapter 9 - Navigating the Noise Flashcards
What is self-efficacy and why is it important for virtual communication?
Self-efficacy is your belief in your ability to succeed in specific tasks. In virtual communication, it boosts job performance, learning, adaptability to new tools, and reduces anxiety and burnout.
How does self-efficacy influence how people use new technologies at work?
People with high self-efficacy perceive new tools as easier and more useful, even when the difficulty level is the same. Confidence—not just skill—drives successful adoption of tech.
What is the ‘spotlight effect’ and how can it ease anxiety about virtual mistakes?
It’s the tendency to overestimate how much others notice our behavior. Most virtual slip-ups aren’t remembered by others—so don’t dwell on them.
What four behaviors help you mentally detach from work?
A:
Psychological detachment – mentally switching off work
Relaxation – doing low-stimulation activities
Mastery – learning a new skill
Control – choosing how you spend your time
How can setting virtual communication boundaries improve well-being?
Clear expectations about after-hours messaging reduce stress, improve personal relationships, and prevent burnout while maintaining performance.
What is the benefit of treating weekends like a vacation?
People who framed their weekend as a vacation returned to work more refreshed, satisfied, and less likely to burn out—even without leaving home.
How can camera habits on video calls impact your mental state?
Turning your camera off reduces fatigue. If your camera is on, focusing on others instead of yourself increases happiness and reduces stress.
Why is it helpful to reframe your mindset from “I’ll fail” to “I’ll try my best”?
This shift boosts self-efficacy, lowers anxiety, and increases the chance of success—regardless of outcome—making future interactions feel less daunting.
What is the paradox of digital overconnectivity?
While tech allows flexibility and connection, without boundaries it can mimic Sisyphus’s endless task, leaving you drained and unproductive.
What are creative ways leaders set boundaries with virtual communication?
Arianna Huffington: tucks phones into a “bed”
Warren Buffett: doesn’t use a smartphone
Ryan Holmes: declares email bankruptcy
Visit Iceland campaign: lets horses type out-of-office replies
How does physical activity help work detachment?
Exercise before work boosts focus, reduces exhaustion, and improves overall well-being, setting the tone for a more productive day.
What’s a simple way to evaluate your communication habits for burnout risk?
Ask: Is my current level of virtual communication helping or hurting my long-term well-being and goals? Adjust mode, frequency, or timing based on the answer.
