Chapter 9: Management and Change

Question 1

_____ is any alteration in the business and work environment

What’s missing?

Answer 1

Change

Question 2

________ _____ is the adoption of a business’s new idea or behaviour in response to internal or external influences
What’s missing?

Answer 2

Organisational change

Question 3

________ change often results in a complete restructure throughout the whole organisation
What’s missing?

Answer 3

Transformational (major)

Question 4

________ change results in minor changes, usually involving only a few employees
What’s missing?

Answer 4

Incremental (minor)

Question 5

\_\_\_\_\_\_\_ change refers to changes in the business's structure, which include:
• Outsourcing
• Flatter organisational structures
• Work teams
What's missing?

Answer 5

Structural

Question 6

Impact of change on \_\_\_\_\_\_ \_\_\_\_\_\_ \_\_\_\_\_\_\_\_ strategies include:
• Recruitment and selection
• Appropriate termination procedures
• Training
• Performance
• Maintain skilled employees
• Communication
• Bases of power will shift
• Vision
What's missing?

Answer 6

Human resource management

Question 7

Impact on _______ ______ strategies include:
• External and internal environment need to be reflected
What’s missing?

Answer 7

Business culture

Question 8

Impact on \_\_\_\_\_\_\_ \_\_\_\_\_\_\_\_ strategies include:
• Reorganising factories
• New advances in production technology
• Flexible manufacturing
• Quality assurance
• Human relations
What's missing?

Answer 8

Operations management

Question 9

____ are unprocessed facts and figures

What’s missing?

Answer 9

Data

Question 10

________ is processed data that have been deliberately selected and organised to be useful to an individual
What’s missing?

Answer 10

Information

Question 11

____ risk strategies include:
• Manipulation
• Threat
What’s missing?

Answer 11

High

Question 12

\_\_\_\_\_\_\_ to change include:
• Management
• Fear of job loss
• Disruption to routine
• Time
• Fear of the unknown
• Inertia
• Cost
What's missing?

Answer 12

Resistance

Question 13

______ forces are those forces that support the change

What’s missing?

Answer 13

Driving

Question 14

_______ forces are those forces that work against the change

What’s missing?

Answer 14

Restraining

Question 15

Strategies for \_\_\_\_\_\_\_ \_\_\_ \_\_\_\_\_ include:
• Feedback and communication
• Support and trust
• Reasonable changes
• Staff involvement and avoid threats
• Follow a time frame
• Outline positive and negative aspects of the change
• Creating a culture of change
• Providing positive leadership
What's missing?

Answer 15

Resistance to change

Question 16

A _____ _____ is a person or group of people who act as catalysts, assuming responsibility for managing the change process
What’s missing?

Answer 16

Change agent

Question 17

A ________ _______ is someone who has specialised knowledge and skills within an area of business
What’s missing?

Answer 17

Management consultant

Question 18

_____ ______ refers to those business practices that are regarded as the highest standard in the industry
What’s missing?

Answer 18

Best practice

Question 19

______ _________ is a methodical approach to dealing with change, both from the perspective of a business and on the individual level
What’s missing?

Answer 19

Change management