Chapter 7: Management Approaches

Question 1

There are 7 main functions of management:
• Planning
• Organising
• Leading
• Motivating
• Communicating
• Controlling
• \_\_\_\_\_\_\_\_\_
What's the missing function?

Answer 1

Negotiating

Question 2

What will have an enormous impact on all aspects of the business’s operations, which include:
• The organisation and allocation of tasks to staff
• The organisational structure
• Levels of management
• Management styles

Answer 2

The management approach adopted by a business

Question 3

What are the 3 management approaches?

Answer 3

• Classical management approach
• Behavioural management approach
• Contingency management approach

Question 4

____ ________ is the process of manufacturing standardised goods on a huge scale by automation
What’s missing?

Answer 4

Mass production

Question 5

The classical _______ approach focuses on how best to organise workers and production methods on the factory floor
What’s missing?

Answer 5

Scientific

Question 6

The classical ________ approach emphasised how businesses should be organised or structured

Answer 6

Bureaucratic

Question 7

What is a bureaucracy?

Answer 7

The set of rules and regulations that control a business

Question 8

Which management approach includes:
• Strict hierarchical organisational structure
• Clear lines of communication and responsibility
• Jobs broken down into simple tasks
• Rules and procedures
• Impersonal evaluation of employee performance

Answer 8

Classical bureaucratic approach

Question 9

______ is the process of setting goals and deciding on the methods to achieve them
What’s missing?

Answer 9

Planning

Question 10

_______ is the process of arranging the resources of the business to achieve the goals
What’s missing?

Answer 10

Organising

Question 11

________ is the process of evaluating and modifying tasks to ensure that the set goals are being achieved
What’s missing?

Answer 11

Controlling

Question 12

What are the main functions of the classical management approach?

Answer 12

• Planning
• Organising
• Controlling

Question 13

What is a time and motion study?

Answer 13

A process of examining each of the steps in a production procedure and the time taken to perform them

Question 14

_______ planning is planning for the following 3-5 years

What’s missing?

Answer 14

Strategic (long-term)

Question 15

_______ planning is flexible, adaptable planning, usually over 1-2 years
What’s missing?

Answer 15

Tactical (medium-term)

Question 16

________ planning provides specific details about the way in which the business will operate in the short term
What’s missing?

Answer 16

Operational (short-term)

Question 17

Which process is this:

1. Determining the work activities
2. Classifying and grouping activities
3. Assigning work and delegating authority

Answer 17

The organisation process

Question 18

Which process is this:

1. Establishing standards
2. Measuring performance
3. Taking corrective action

Answer 18

The control process

Question 19

A _____ ___ ______ is a system that determines responsibility, supervision and accountability of members of the organisation
What’s missing?

Answer 19

Chain of command

Question 20

________ _______ is the arrangement that provides increasing authority at higher levels of the hierarchy
What’s missing?

Answer 20

Management hierarchy

Question 21

A manager using an _______ _______ _____ tends to make all the decisions, dictates work methods, limits worker knowledge, checks employee performance and gives feedback
What’s missing?

Answer 21

Autocratic leadership style

Question 22

The 2 main types of leadership styles are:
• _______ or authoritarian - strong, centralised control
• Participative or _______ - authority and power are decentralised
What’s missing?

Answer 22

• Autocratic

* Democratic

Question 23

The ________ _______ to management stresses that people (employees) should be the main focus of the way in which the business is organised
What’s missing?

Answer 23

Behavioural approach

Question 24

The main features of \_\_\_\_\_\_\_\_ management approach include:
• Humanistic approach
• Economic and social needs satisfied
• Employee participation
• Team-based structure
• Interpersonal skills
• Democratic leadership style
What's missing?

Answer 24

Behavioural

Question 25

What are the main functions of the behavioural management approach?

Answer 25

• Leading
• Motivating
• Communicating

Question 26

_______ is the handing over of certain tasks or responsibilities to an employee who is suitably capable and qualified to carry them out
What’s missing?

Answer 26

Delegation

Question 27

______ involves people who interact regularly and coordinate their work towards a common goal
What’s missing?

Answer 27

Teamwork

Question 28

Firms that adopt a ______ ________ _______ reduce the number of levels of management, giving greater responsibility to individuals in the business
What’s missing?

Answer 28

Flatter organisational structure

Question 29

A _______ ________ _____ is one in which the manager consults with employees to ask their suggestions and then seriously considers those suggestions when making decisions
What’s missing?

Answer 29

Democratic leadership style

Question 30

________ ________ _______ stresses the need for flexibility and adaptation of management practices and ideas to suit changing circumstances
What’s missing?

Answer 30

Contingency management approach