Chapter 7: Management Approaches Flashcards
There are 7 main functions of management: • Planning • Organising • Leading • Motivating • Communicating • Controlling • \_\_\_\_\_\_\_\_\_ What's the missing function?
Negotiating
What will have an enormous impact on all aspects of the business’s operations, which include:
• The organisation and allocation of tasks to staff
• The organisational structure
• Levels of management
• Management styles
The management approach adopted by a business
What are the 3 management approaches?
- Classical management approach
- Behavioural management approach
- Contingency management approach
____ ________ is the process of manufacturing standardised goods on a huge scale by automation
What’s missing?
Mass production
The classical _______ approach focuses on how best to organise workers and production methods on the factory floor
What’s missing?
Scientific
The classical ________ approach emphasised how businesses should be organised or structured
Bureaucratic
What is a bureaucracy?
The set of rules and regulations that control a business
Which management approach includes:
• Strict hierarchical organisational structure
• Clear lines of communication and responsibility
• Jobs broken down into simple tasks
• Rules and procedures
• Impersonal evaluation of employee performance
Classical bureaucratic approach
______ is the process of setting goals and deciding on the methods to achieve them
What’s missing?
Planning
_______ is the process of arranging the resources of the business to achieve the goals
What’s missing?
Organising
________ is the process of evaluating and modifying tasks to ensure that the set goals are being achieved
What’s missing?
Controlling
What are the main functions of the classical management approach?
- Planning
- Organising
- Controlling
What is a time and motion study?
A process of examining each of the steps in a production procedure and the time taken to perform them
_______ planning is planning for the following 3-5 years
What’s missing?
Strategic (long-term)
_______ planning is flexible, adaptable planning, usually over 1-2 years
What’s missing?
Tactical (medium-term)
________ planning provides specific details about the way in which the business will operate in the short term
What’s missing?
Operational (short-term)
Which process is this:
- Determining the work activities
- Classifying and grouping activities
- Assigning work and delegating authority
The organisation process
Which process is this:
- Establishing standards
- Measuring performance
- Taking corrective action
The control process
A _____ ___ ______ is a system that determines responsibility, supervision and accountability of members of the organisation
What’s missing?
Chain of command
________ _______ is the arrangement that provides increasing authority at higher levels of the hierarchy
What’s missing?
Management hierarchy
A manager using an _______ _______ _____ tends to make all the decisions, dictates work methods, limits worker knowledge, checks employee performance and gives feedback
What’s missing?
Autocratic leadership style
The 2 main types of leadership styles are:
• _______ or authoritarian - strong, centralised control
• Participative or _______ - authority and power are decentralised
What’s missing?
- Autocratic
* Democratic
The ________ _______ to management stresses that people (employees) should be the main focus of the way in which the business is organised
What’s missing?
Behavioural approach
The main features of \_\_\_\_\_\_\_\_ management approach include: • Humanistic approach • Economic and social needs satisfied • Employee participation • Team-based structure • Interpersonal skills • Democratic leadership style What's missing?
Behavioural
What are the main functions of the behavioural management approach?
- Leading
- Motivating
- Communicating
_______ is the handing over of certain tasks or responsibilities to an employee who is suitably capable and qualified to carry them out
What’s missing?
Delegation
______ involves people who interact regularly and coordinate their work towards a common goal
What’s missing?
Teamwork
Firms that adopt a ______ ________ _______ reduce the number of levels of management, giving greater responsibility to individuals in the business
What’s missing?
Flatter organisational structure
A _______ ________ _____ is one in which the manager consults with employees to ask their suggestions and then seriously considers those suggestions when making decisions
What’s missing?
Democratic leadership style
________ ________ _______ stresses the need for flexibility and adaptation of management practices and ideas to suit changing circumstances
What’s missing?
Contingency management approach
