Chapter 8: Management Process Flashcards
______ _____ involves the use of inspectors at various points in the production process to check for problems and defects
What’s missing?
Quality control
______ ________ is the strategy which a business uses to make sure that its products meet customer experience
What’s missing?
Quality management
_____ refers to the degree of excellence of goods or service and its fitness for a stated purpose
What’s missing?
Quality
_______ is the use of external sources or businesses to undertake business functions or activities for the business
What’s missing?
Outsourcing
_______ are the actions that a business takes to achieve specific goals
What’s missing?
Strategies
The 4 key business functions are: • Operations • Marketing • Finance • \_\_\_\_\_\_ \_\_\_\_\_\_\_ What's missing?
Human resources
______ _______ involves the use of a system so that a business achieves set standards in production
What’s missing?
Quality assurance
______ _______ ________ is defined as the effective management of the formal relationship between the employer and the employees
What’s missing?
Human resource management
Which cycle is this:
- Acquisition
- Development
- Maintenance
- Separation
Human resource
Which element from the human resource cycle is this: • Identifying staffing needs • Recruitment • Selection [Hiring new employees]
Acquisition
Which element from the human resource cycle is this:
• Training
• Development and maintenance of databases
[Improving employees’ skills and abilities]
Development
Which element from the human resource cycle is this:
• Monetary and non-monetary (money) benefits
[Motivating employees to remain with the business]
Maintenance
Which element from the human resource cycle is this:
• Voluntary and involuntary
[Employees leaving the business]
Separation
________ is the process of attracting qualified job applicants from which to select the most appropriate person for a specific job
What’s missing?
Recruitment
______ _______ involves gathering information about each applicant for a position, then using that information to choose the most appropriate applicant
What’s missing?
Employee selection
Types of training include: • \_\_\_\_\_ off-the-job training • \_\_\_\_\_\_ on-the-job training • Action learning • Competency-based training • Corporate universities • Training technologies What's missing?
- Formal
* Informal
An _____ outlines an employee’s minimum pay and conditions
What’s missing?
Award
An \_\_\_\_\_\_\_\_\_ \_\_\_\_\_\_ is a legally binding, formal agreement between an employer and an employee which has 3 types: • Award • Enterprise agreement • Common law contract What's missing?
Employment contract
\_\_\_\_\_\_\_ Employment Standards include: • Hours of work • Parental leave • Annual leave • Compassionate leave • Public holidays • Termination notice • Long service leave What's missing?
National
OH&S refers to the responsibility the employer has to ensure the workplace is safe for employees and that steps are taken to minimise harm
What does ‘OH&S’ stand for?
Occupational health and safety
EEO include:
• Anti-Discimmination Act
• Affirmative Action Act for women
What does ‘EEO’ stand for?
Equal employment opportunity
What is one of the most important pieces of legislation relating to employment arrangements?
Fair Work Act
Types of _______ include:
• Voluntary - retirement, resignation, redundancy
• Involuntary - retrenchment, dismissal, redundancy
What’s missing?
Separation
_______ is when a particular job a person is doing is no longer required to be performed
What’s missing?
Redundancy
________ is when a business dismisses an employee because there is not enough work to justify paying them
What’s missing?
Retrenchment
______ is a trading partnership that seeks greater equity in international trade
What’s missing?
Fairtrade
_______ _____ is the application of moral standards to a business behaviour
What’s missing?
Business ethics
\_\_\_\_\_ issues include: • Fairness and honesty • Respect for people • Conflict of interest • Financial management • Truthful communication What's missing?
Ethical
A _______ _____ ___ ______ is a set of ethical standards for managers and employees to abide by
What’s missing?
Corporate Code of Conduct
An ____ is an independent check of the accuracy of financial records and accounting procedures
What’s missing?
Audit
_____ ________ refers to a business’s management of the social, environmental, political and human consequences of its actions
What’s missing?
Social responsibility
A ________ _____/______ ____ is a report that details what a business has done, and is doing, concerning social issues that affect it
What’s missing?
Sustainability report/social audit
