Chapter 8: Management Process

Question 1

______ _____ involves the use of inspectors at various points in the production process to check for problems and defects
What’s missing?

Answer 1

Quality control

Question 2

______ ________ is the strategy which a business uses to make sure that its products meet customer experience
What’s missing?

Answer 2

Quality management

Question 3

_____ refers to the degree of excellence of goods or service and its fitness for a stated purpose
What’s missing?

Answer 3

Quality

Question 4

_______ is the use of external sources or businesses to undertake business functions or activities for the business
What’s missing?

Answer 4

Outsourcing

Question 5

_______ are the actions that a business takes to achieve specific goals
What’s missing?

Answer 5

Strategies

Question 6

The 4 key business functions are:
• Operations
• Marketing
• Finance
• \_\_\_\_\_\_ \_\_\_\_\_\_\_
What's missing?

Answer 6

Human resources

Question 7

______ _______ involves the use of a system so that a business achieves set standards in production
What’s missing?

Answer 7

Quality assurance

Question 8

______ _______ ________ is defined as the effective management of the formal relationship between the employer and the employees
What’s missing?

Answer 8

Human resource management

Question 9

Which cycle is this:

1. Acquisition
2. Development
3. Maintenance
4. Separation

Answer 9

Human resource

Question 10

Which element from the human resource cycle is this:
• Identifying staffing needs
• Recruitment
• Selection
[Hiring new employees]

Answer 10

Acquisition

Question 11

Which element from the human resource cycle is this:
• Training
• Development and maintenance of databases
[Improving employees’ skills and abilities]

Answer 11

Development

Question 12

Which element from the human resource cycle is this:
• Monetary and non-monetary (money) benefits
[Motivating employees to remain with the business]

Answer 12

Maintenance

Question 13

Which element from the human resource cycle is this:
• Voluntary and involuntary
[Employees leaving the business]

Answer 13

Separation

Question 14

________ is the process of attracting qualified job applicants from which to select the most appropriate person for a specific job
What’s missing?

Answer 14

Recruitment

Question 15

______ _______ involves gathering information about each applicant for a position, then using that information to choose the most appropriate applicant
What’s missing?

Answer 15

Employee selection

Question 16

Types of training include:
• \_\_\_\_\_ off-the-job training
• \_\_\_\_\_\_ on-the-job training
• Action learning
• Competency-based training
• Corporate universities 
• Training technologies
What's missing?

Answer 16

• Formal

* Informal

Question 17

An _____ outlines an employee’s minimum pay and conditions

What’s missing?

Answer 17

Award

Question 18

An \_\_\_\_\_\_\_\_\_ \_\_\_\_\_\_ is a legally binding, formal agreement between an employer and an employee which has 3 types:
• Award
• Enterprise agreement
• Common law contract
What's missing?

Answer 18

Employment contract

Question 19

\_\_\_\_\_\_\_ Employment Standards include:
• Hours of work
• Parental leave
• Annual leave
• Compassionate leave
• Public holidays
• Termination notice
• Long service leave
What's missing?

Answer 19

National

Question 20

OH&S refers to the responsibility the employer has to ensure the workplace is safe for employees and that steps are taken to minimise harm
What does ‘OH&S’ stand for?

Answer 20

Occupational health and safety

Question 21

EEO include:
• Anti-Discimmination Act
• Affirmative Action Act for women
What does ‘EEO’ stand for?

Answer 21

Equal employment opportunity

Question 22

What is one of the most important pieces of legislation relating to employment arrangements?

Answer 22

Fair Work Act

Question 23

Types of _______ include:
• Voluntary - retirement, resignation, redundancy
• Involuntary - retrenchment, dismissal, redundancy
What’s missing?

Answer 23

Separation

Question 24

_______ is when a particular job a person is doing is no longer required to be performed
What’s missing?

Answer 24

Redundancy

Question 25

________ is when a business dismisses an employee because there is not enough work to justify paying them
What’s missing?

Answer 25

Retrenchment

Question 26

______ is a trading partnership that seeks greater equity in international trade
What’s missing?

Answer 26

Fairtrade

Question 27

_______ _____ is the application of moral standards to a business behaviour
What’s missing?

Answer 27

Business ethics

Question 28

\_\_\_\_\_ issues include:
• Fairness and honesty
• Respect for people
• Conflict of interest
• Financial management
• Truthful communication
What's missing?

Answer 28

Ethical

Question 29

A _______ _____ ___ ______ is a set of ethical standards for managers and employees to abide by
What’s missing?

Answer 29

Corporate Code of Conduct

Question 30

An ____ is an independent check of the accuracy of financial records and accounting procedures
What’s missing?

Answer 30

Audit

Question 31

_____ ________ refers to a business’s management of the social, environmental, political and human consequences of its actions
What’s missing?

Answer 31

Social responsibility

Question 32

A ________ _____/______ ____ is a report that details what a business has done, and is doing, concerning social issues that affect it
What’s missing?

Answer 32

Sustainability report/social audit