Chapter 9: Leadership Flashcards
What is leadership?
Leadership is the ability to inspire people to make a total, willing and voluntary commitment to accomplishing or exceeding organizational goals
Leadership techniques
- aligning personnel with vision
- providing a sense of direction
- communicating effectively and often
- empowering
- training and mentoring
characteristics of good leaders
- balanced commitment
- positive role model
- good communication skills
- positive influence
- persuasiveness
Key elements of leadership for quality
- Customer focus
- Obsession with quality
- Freedom through control
- Unity of purpose
- Teamwork
- Continuing training and education
- Recognition of the structure of work
- Looking for faults in the systems
- Emphasis on best practices / peak performances.
TQM: what leadership style?
Participative taken to the next level
- solliciting input from empowered employees
- input is collected, logged, tracked, acted upon
Leadership styles
- Autocratic
= directive = dictatorial
- telling others what to do, no consultation
- not effective in the long run - Democratic
= consultive = consensus
- decision after recommendations only
- popular decision not necessarily the right one - Participative
= open = free-rein = nondirective
- moving the team to a consensus
- time consuming, only if all are committed to the organization - Goal-oriented
= results-based = objective-based
- focus on goals only
- maybe overlooking opportunities, too narrowly focused, not right concerns - Situational
= fluid = contingency
- one of the above based on circumstances
- rather short term focused
Characteristics that build and maintain followership
- sense of purpose
- self-discipline
- honesty
- credibility
- common sense
- stamina
- commitment
- steadfastness
Management VS leadership
Management:
- coping with complexity
- planning and budgeting for complexity
- developing capacity to carry out plans through organizing and staffing
- ensuring the accomplishment of plans through controlling and problem solving
Leadership:
- coping with change
- setting the direction for change through the creation of a vision
- aligning people to work toward the vision
- motivating and inspiring people to want to accomplish the plan
Trust building
- being consistent
- taking blame, sharing credit
- being equitable
- pitching in and helping
Change facilitation model
- develop the change picture
- communicate the change picture
- conduct the roadblock analysis
- remove or mitigate roadblocks
- implement
- monitor and adjust
How to counter negative influence of followers?
- keeping vision and values uppermost in their minds
- looking for disagreement among advisors
- encouraging truth-telling
- setting the right example
- following their intuition
- monitoring delegated work
Servant leadership and stewardship
goes beyond employee empowerment to employee autonomy and seeks to create an environment in which employees perform out of the spirit of ownership and commitment
- servanthood: attitude that places the needs of others above us
- stewardship: managing the resources given to leaders and maximising the potential of these resources
Mentorship
Extension of stewardship. Current leaders should mentor the next generation of leaders
