Chapter 12: Training Flashcards
What is training?
Training is an organized, systematic series of activities designed to enhance an individual’s work-related knowledge, skills, understanding, and motivation. T
What is education?
Education is a broader concept that is more philosophical and theoretical in nature than training.
Training vs education
Training is distinguished from education by its characteristics of practicality, specificity and immediacy
Rationale for training
- quality of the existing labor pool
- rapid and continual change
- global competition
- technology transfer problems
- changing demographics
How does functional illiteracy affect business and industry?
- difficulty in filling high-skill jobs
- lower productivity
- higher levels of waste
- higher potential for damage to sophisticated equipment
- more dissatisfied employees
Training benefits
- fewer production errors
- improved quality
- increased productivity
- lower staffing costs
- decreased turnover rate
- improved safety and health
- fewer accidents
-….
Types of training
- in-house
- external
- combo
Evaluating training
Evaluating training begins with a clear statement of purpose and then
- was the training valid?
- did the employees learn?
- has the training made a difference?
Principles of learning
- people learn best when they are ready to learn
- people learn more when what they are learning can be related to something they already know
- people learn best in a step-by-step manner
- people learn by doing
- the more often people use what they are learning, the better they will remember and understand it
- success in learning tends to stimulate additional learning
- people need immediate and continual feedback to know if they have learned
Four-step teaching method
- prepare
- present
- apply
- evaluate
Study skills
- learn to make a schedule and stick to it
- have a special place to study
- listen and take notes
- read assertively
- study regularly instead of cramming
Why training fails
- lack of participation by management
- insufficient scope (focusing on the specifics before teaching the big picture)
Quality training categories
- quality planning
- quality control
- quality improvement
Why orientation training fails
- insufficient info
- too much info
- conflicting info
Improving orientation training
- base orientation topics on a needs assessment
- establish an organizing framework
- establish learner control
- make orientation a process rather than an event
- allow people and personalities to emerge
- reflect the organization’s mission and culture
- have a system for improving and updating
