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Total quality management > Afkortingen > Flashcards

Afkortingen Flashcards

1
Q

SWOT

A

strengths, weakness, opportunities, threats

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2
Q

VRIO

A

valuable, rare, inimitable, organization
–> what abour your capabilities?

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3
Q

QFD

A

quality function deployment

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4
Q

CVA

A

customer value analysis

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5
Q

WOHCAO

A

watch out here comes another one

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6
Q

SQI

A

service quality indicators: reflect customer’s views concerning their satisfaction with the performance of an organization

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7
Q

NGT

A

nominal group technique

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8
Q

MBWA

A

management by walking around

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9
Q

QMS

A

quality management system (ISO)

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10
Q

EFQM

A

European foundation for quality management

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11
Q

PDCA

A

Plan do check act / analyze

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12
Q

ASQ

A

American society for quality offers certifications in a variety of disciplines

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13
Q

TQM

A

total quality management

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14
Q

COQ

A

cost of quality

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15
Q

CON(P)Q

A

cost of non(poor) quality

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16
Q

CSR

A

corporate social responsibility

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17
Q

CRM

A

customer relationship management

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18
Q

SME

A

small-medium enterprises

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19
Q

QC

A

quality circles

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20
Q

TPM

A

Total productive maintenance

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21
Q

FMEA

A

Failure mode effect analysis

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22
Q

RPN

A

Risk priority number

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23
Q

DOE

A

Design of experiments

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24
Q

POC

A

point of cause

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25
Q

MIS

A

Management information system

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26
Q

TRIZ

A

theory of inventive problem solving

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27
Q

SCAMPER

A

substitute, combine, adapt, modify, put to other uses, eliminate, reverse

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28
Q

VOC

A

voice of customers

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29
Q

HOQ

A

house of quality

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30
Q

MVP

A

minimum viable product

31
Q

SQC

A

statistical quality control

32
Q

SPC

A

statistical process control

33
Q

CuSum

A

Cumulitative sum

34
Q

EWMA

A

estimated weighted moving average

35
Q

AQL

A

acceptable quality level

36
Q

LTPD

A

Lot tolerance proportion defective

37
Q

ANI

A

average number of inspected items

38
Q

OC

A

operating characteristics curve

39
Q

AOQ

A

average outgoing quality

40
Q

AOQL

A

average outgoing quality limit

41
Q

CTQ

A

critical to quality

42
Q

JIT

A

just in time

43
Q

WIP

A

work in progress

44
Q

QCO

A

quick changeover

45
Q

SMED

A

single minute exchange of dies

46
Q

TPS

A

Toyota production system

47
Q

RIE

A

rapid improvement events

48
Q

GMP

A

good manufacturing practices

49
Q

SOP

A

standard operating procedure

50
Q

VSM

A

value stream mapping

51
Q

RACI

A

responsible, accountable, consulted, informed

52
Q

DMAIC

A

define, measure, analyze, improve control (in context of six sigma)

53
Q

SIPOC

A

suppliers, input, process, outputs, customers (related to six sigma)

54
Q

TOC

A

theory of constraints

55
Q

OEE

A

Overall equipment effectiveness

56
Q

CEDAC

A

Cause-and-effect with the addition of cards

57
Q

SW

A

standardized work

58
Q

POUS

A

point of use storage

59
Q

KPIV

A

Key proces input variables

60
Q

KPOV

A

key process output variables

61
Q

NPMO

A

non-conformances per million opportunities

62
Q

iTLS

A

integrated TOC, lean and six sigma

63
Q

CBT

A

computer based training

64
Q

AMA

A

American management association

65
Q

ISO

A

international organisation of standardization

66
Q

SCM

A

supply chain management

67
Q

IAF

A

international accreditation forum

68
Q

EAP

A

employee-assistance plan

69
Q

SBU

A

strategic business unit

70
Q

ANSI

A

American national standards institute

71
Q

TAT

A

turnaround time

72
Q

FOG

A

facts opinions guesses

73
Q

ROI

A

return on investment

74
Q

APQC

A

American productivity and quality center

Total quality management (15 decks)

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