Chapter 9 - HR Flashcards
HR
Human Capital
Economic or productive potential of employee knowledge, experience and actions
HR
Social Capital
economic or productive potential of strong trusting and cooperative relationships
HR
Strategic Human Resource Planning
(2)
Understanding Current Employee Needs: (Job Analysis, Description and Specification)
Predicting Future Employee Needs: Staffing the org might need.
HR
Recruitment
__% of resume contain lies
35%
HR
Interviewing: Unstructured
involves asking probing questions to find out what the applicant is like.
+accurate assessment of job-related
-subjective
-legal attack
HR
Interviewing: Structured
Standardized questions
Situational: hypothetical questions
behavioral-description: what was done in the past
HR
Orientation, Training and Development:
New hire can accomplish __ in the first ___ months as an experienced worker
60%, 3 months
HR
Orientation, Training and Development:
Orientation should containg
Org mission and operations
org work rules and employee benefits
HR
Orientation, Training and Development:
Training and development
ROI 19.1%
educating technical and operational employees in how to better do their current jobs
HR
Performance Appraisals. Get rid off?
Evaluations are dictated by a date, not by need.
One-sided, boss dominated
HR
Forced Ranking Performance Review System
All employees within a business unit are ranked against one another and grades are distributed along some sort of bell curve
HR
Compensation and Benefits
Huge part of an org costs.
HR
Labor-management: UNIONS
Right to work laws: Prohibit employees from being required to join a union as a condition of employment: 22 states (not hawaii)
