Chapter 10 - Org change & organization

Question 1

ch10 Organization Change __% Fail _-_ years to take hold

Answer 1

Requires getting a critical mass of people throughout the firm committed to outcomes of the change. 70% 5-7

Question 2

Org change Types of change

Answer 2

Technology Structure Strategy Coworkers and customers

Question 3

Org Change Challenges

Answer 3

-Getting people to accept it (time and money) -Reject the old ways -Loss of identity, security and competencies -Unclear goals & chaos -Motivate to do more with less

Question 4

Org change Why People Resist Change

Answer 4

1) denial 2) resistance 3) exploration 4) commitment

Question 5

Org Change Lewin’s change model (3): hint: freeze

Answer 5

Unfreezing: create the motivation to change Changing: (Moving) give enployees tools for change Refreezing: help integrate the changed attitude and behavior into their normal way of doing things

Question 6

Org Change John Kotter

Answer 6