Chapter 7 - Desicipn Making Flashcards
Group decision making
Assets
\+Accuracy \+Information \+opinions \+legitimacy of process \+acceptance of solution
Group decision making
Liabilities
Decrease efficiency Time consuming Domination by few Ambiguous responsibility Conformity
Groupthink
Incorrect outcome
Phenomenon occurs for the desire of harmony or conformity
Avoid issues
Ch7
Conformity
People bring their behavior into alignment with a groups expectation & beliefs.
Uneven communication problem
4 p group, 2 p do
62% of talking
Uneven communication problem
6p group, 3p do
86%
Uneven communication problem
8p group, 3p do
77%
Ch7
Common information effect
People are more likely to discuss information they have in common than unique information.
People trust information more when they have personal access to it.
Ch7
Group polarization
Group judgments often more extreme than average of the judgments of individuals members
Ch7
Common communication problem in teams
Biased interpretation
People interpret information and messages on a way is favorable in the own
Ch7
Common communication problem in teams
Message tuning (distortion)
Message senders present information they believe it’s favorable by the recipient.
Ch7
Common communication problem in teams
Illusion of transparency
People overestimate likelihood that a listener will understand their message.
Ch7
Group vs individual
Average individual score is less than the average team score. Groups are better.
But team score is not better than beat individual.
Ch7
Direct VS indirect comm
Direct
1. Close the door. 2. Can you close the door? 3. Would you close the door? 4. It might help if you close the door. 5. Would you mind awfully if I asked you to close the door? 6. Did you forget the door? 7. How about a little less breeze? 8. It’s getting cold in here. 9. I really don’t want the cats to get out of the house.
Indirect
Ch7
Training teams effectively
People who work together should train together
