Chapter 9 - Emiliana Diaz

Question 1

List the 4 effective communication features.

Answer 1

Transmitter or sender of the message
Medium of communication for sending the message
Receiver of the information
Feedback

Question 2

Name the 3 communication methods and explain them.

Answer 2

Verbal: Involve the sender of the message speacking to the receiver.
Written: Include letter, notices or posters, but increasingly involve the use of information technology.
Visual: Include methods such as charts, diagrams and videos.

Question 3

Which are the advantages and disadvantages of verbal communication. Mention at list 2 of each.

Answer 3

Advantages
-Information can be given out quickly.
-There is opportunity for immediate feedback and two-way communication.
-The message is often reinforced by seeing the speaker.
Disadvantages
-In a big meeting, there is no way of telling whether everybody is listening or
has understood the message.
-It can take longer to use verbal methods when feedback occurs than to use a
written form of communication.
-When an accurate and permanent record of the message is needed, such as a
warning to a worker, a verbal method is inappropriate.