Chapter 6 - Camila Blanco Flashcards

Motivating employees

1
Q

Motivation

A

The reason why employees want to work hard and work effectively for the business

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2
Q

Advantages of well-motivated work force

A
  1. better productivity
  2. lower levels of absenteeism
  3. lower levels of staff turnover
  4. improve industrial relations with trade union
  5. improve product quality
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3
Q

F.W. Taylor’s motivation theory

A

All the workers are motivated by personal gain

If they are paid more, they will work more effectively

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4
Q

Maslow’s motivation theory

A
  1. physiological needs
  2. safety/security needs
  3. social needs
  4. esteem needs
  5. self-actualisation
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5
Q

Herzberg’s motivation theory

A

Humans have 2 sets of needs:

  1. basic animal needs (‘Hygiene’ factors)
  2. a human being to be able to grow psychologically (‘Motivators’)
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6
Q

Factors of motivate employees

A
  1. financial rewards
  2. non-financial rewards
  3. introducing ways to give job satisfaction
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7
Q

Wage

A

Payment for work, usually paid weekly

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8
Q

Time rate

A

Payment by the hour (payment for a period of time)

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9
Q

Piece rate

A

Paid depending on the quantity of products made (usually bonus)

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10
Q

Salary

A

Payment for work, usually paid monthly

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11
Q

Commission

A

Payment relating to the number of sales made

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12
Q

Profit sharing

A

A system whereby a proportion of the company’s profits is paid out to employees

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13
Q

Bonus

A

An additional amount of payment above basic pay as a reward for good work

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14
Q

Performance related pay

A

Payment related to the effectiveness of the employee where their output can easily be measured

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15
Q

Share ownership

A

Where shares in the company are given to employees so that they become part owners in the company

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16
Q

Appraisal

A

A method of assessing the effectiveness of an employee

17
Q

Fringe benefits

A

Non-financial rewards given to employees

18
Q

Job satisfaction

A

The enjoyment derived from feeling that you have done a good job

19
Q

Job rotation

A

Involves workers swapping round and doing each specific task for only a limited time and then changing round again

20
Q

Job enlargement

A

Extra tasks of a similar level of work are added to a worker’s job description

21
Q

Job enrichment

A

Looking at jobs and adding tasks that require more skill and/or responsibility