Chapter 9 Communicating in Teams and Organizations Flashcards
Communication
The process by which information is transmitted and understood between two or more people.
Communication codebooks
are symbols used to convey message content
Communication mental models
are knowledge structures of the communication topic setting
2 types of channels or mediums
verbal and non verbal
4 problems with digital written communication
1) faulty communication of emotions
2) less politeness and respectfulness
3) inefficient for Ambiguous, Complex, and Novel Situations
4) Contributes to Information Overload
Social media
Digital communication channels that enable people to collaborate in the creation and exchange of user-generated content.
2 differences between verbal and non verbal communication
1) First, it is less rule-bound than verbal communication.
2) The other difference between verbal and nonverbal communication is that the former is typically conscious, whereas most nonverbal communication is automatic and nonconscious.
2 differences between verbal and non verbal communication
1) First, it is less rule-bound than verbal communication.
2) The other difference between verbal and nonverbal communication is that the former is typically conscious, whereas most nonverbal communication is automatic and non-conscious.
3 ways in which emotional contagion influences
1) First, mimicry provides continuous feedback, communicating that we understand and empathize with the sender.
2) A second function is that we experience stronger emotional meaning when we mimic the nonverbal behaviours that represent the emotional experience someone is describing to us.
3) The third function of emotional contagion is to fulfil the drive to bond. Bonding develops through each person’s awareness of a collective sentiment.
4 factors in choosing the most suitable communication Chanel
1) Synchronicity
2) Social Presence
3) Social acceptance
4) Media Richness
Synchronicity
The extent to which the channel requires or allows both sender and receiver to be actively involved in the conversation at the same time (synchro- nous) or at different times (asynchronous).
Social Presence
The extent to which a communication channel creates psychological closeness to others, awareness of their humanness, and appreciation of the interpersonal relationship.
Social acceptance
refers to how well the communication channel is approved and supported by co-workers, teams, the organization, and society.
3 social acceptance factors
1) One social acceptance factor is the set of norms held by others involved in the communication event.
2) A second social acceptance factor is the sender’s and receiver’s preferences for specific communication channels.
3) A third social acceptance factor is the symbolic meaning of a channel.
Media richness
A medium’s data-carrying capacity, that is, the volume and variety of information that can be transmitted during a specific time.
Exceptions to media richness theory
1) ability to multi-communicate
2) communication proficiency
3) social presence effects
Persuasion
The use of facts, logical arguments, and emo- tional appeals to change another person’s beliefs and attitudes, usually for the pur- pose of changing the person’s behaviour.
3 reasons why face-to-face communication is more persuasive
1) combo of verbal and non verbal communication
2) immediate feedback for the sender
3) high social presence
Combo of verbal and non verbal communication
it’s accompanied by nonverbal communication: people are persuaded when they receive both emotional and logical messages
Immediate feedback for the sender
spoken communication offers the sender high-quality immediate feedback about whether the receiver under- stands and accepts the message
High social presence
A third reason is that people are persuaded more under conditions of high social presence than low social presence. Listeners have higher motivation to pay attention and consider the sender’s ideas in face- to-face conversations (high social presence).
Communication barriers (noise)
1) perceptions
2) language
3) jargon
4) filtering
5) information overload
Information overload
A condition in which the volume of information received exceeds the person’s capacity to process it.
3 parts of active listening
sensing
evaluating
responding
