Chapter 9

Question 1

group of fewer than 3

Answer 1

difficulty supplying enough info for efficient decisions

Question 2

group of more than 8

Answer 2

difficult for everyone to participate freely

Question 3

group of 5

Answer 3

most productive

Question 4

involved in seeking or sharing information

Answer 4

learning groups

Question 5

seek to inspire desirable attitudes, understanding, and communication patterns rather than merely to inform

Answer 5

self-maintenance

Question 6

making a series of decisions in an attempt to solve a particular problem

Answer 6

problem-solving groups

Question 7

effective teams… (7)

Answer 7

1. are well prepared and organized
2. receive periodic training
3. examine assumptions and opinions
4. evaluate solutions by comparing them to criteria and consequences
5. avoid group think
6. manage cultural diversity
7. operate virtually

Question 8

uncritical way of thinking, often characteristic of groups in which the desire to avoid conflict and reach agreement is more important than careful consideration of alternatives

Answer 8

group think

Question 9

allow communication to occur in real time

Answer 9

synchronous technologies

Question 10

delay communication

Answer 10

asynchronous technologies

Question 11

visual code missing

Answer 11

computer mediated communication

Question 12

describes how people evaluate arguments

Answer 12

elaboration likelihood model

Question 13

take time to thoroughly consider argument

Answer 13

central route

Question 14

distracted by secondary cues

Answer 14

peripheral route

Question 15

procedure that groups use to move from a current problem to a desired solution or goal

Answer 15

problem solving

Question 16

act of choosing among alternatives

Answer 16

decision making

Question 17

basic problem-solving procedures (6)

Answer 17

1. define the problem
2. research/analyze the problem
3. establish a checklist of criteria
4. list possible alternatives
5. evaluate each alternatives
6. select the best alternative

Question 18

3 parts in defining the problem

Answer 18

1. discuss the problem’s symptoms, seriousness, and impact
2. write the problem in question form
3. define any confusing terms

Question 19

team tries to determine whether something is true or to what degree something is true

Answer 19

questions of fact

Question 20

team tries to assess the desirability of some object, idea, or person

Answer 20

questions of value

Question 21

team tries to arrive at a specific course of action, usually a change from the present system

Answer 21

questions of policy

Question 22

3 steps in researching and analyzing the problem

Answer 22

1. list all the topics that must be researched and discussed
2. gather needed information
3. discuss the information and opinions for each topic in an organized manner

Question 23

guidelines that a group agrees to follow to reach a solution

Answer 23

criteria

Question 24

relate to the actual problem or task being discussed

Answer 24

task

Question 25

relate to group procedural matters

Answer 25

operational

Question 26

required items

Answer 26

must

Question 27

desired items

Answer 27

want

Question 28

spontaneous contribution of ideas by all members of the team

Answer 28

brainstorming

Question 29

ideas are generated individually by typing them and sending them electronically

Answer 29

electronic brainstorming

Question 30

all members agree to accept a particular solution

Answer 30

consensus

Question 31

all parties must forfeit of their requirements, No one completely loses

Answer 31

compromise