Chapter 7

Question 1

interview involves one prospective employee and one prospective employer

Answer 1

employment interview

Question 2

any time of one-to-one encounter involving conflict and its resolution

Answer 2

grievance interview

Question 3

interview for some type of offense involved

Answer 3

interrogation interviews

Question 4

opening phase of an interview includes

Answer 4

rapport, orientation, and motivation

Question 5

the rapport should be

Answer 5

comfortable, respectable feeling that makes both participants receptive to the interview

Question 6

what is discussed in the orientation (5)

Answer 6

1. verification of the interviewee’s name
2. interviewers name and why he/she is the person conducting the interview
3. purpose/desired outcome of interview
4. what information is needed and how it will be used
5. length of interview

Question 7

heart of the interview

Answer 7

question-response phase

Question 8

begin with a summary of major points covered and any conclusions reached

Answer 8

closing phase

Question 9

questions designed to get short, brief answers

Answer 9

closed

Question 10

broad questions that allow the interviewee maximum freedom in deciding how much and what type of information to give

Answer 10

open-ended

Question 11

questions that allow respondent maximum freedom in how to respond

Answer 11

hypothetical

Question 12

questions that limit responses, save time, and are more relaxing

Answer 12

direct

Question 13

questions that have no correct answers

Answer 13

loaded

Question 14

questions that imply the right answer

Answer 14

leading

Question 15

questions that are a personal opinion of respondent

Answer 15

third-person

Question 16

single words or phrases requesting more information or judgement

Answer 16

verbal probes

Question 17

produce the same result as verbal

Answer 17

nonverbal probes

Question 18

sequence that goes from general to specific

Answer 18

funnel

Question 19

sequence that goes from specific to general

Answer 19

inverted-funnel