Chapter 1 Flashcards
process of people sharing thoughts, ideas, and feelings with each other in commonly understandable ways
communication
model that shows sender to receiver to sender
circular
model that includes feedback and frame of reference
circular
individual experience and background
frame of reference
model that sends and receives at the same time
linear
sender =
source
receiver =
interpreter
putting a message into the form in which it will be communiccated
encoding
process the receiver goes through in trying to interpret the exact meaning of a message
decoding
symbols that carry the message
code
competent communicators (5)
- sharing information and opinions
- managing conflict
- involving others in decision making
- tolerating disagreement
- highly skilled in face-to-face communication
spoken/written words used to communicate thoughts and emotions
language (verbal)
vocal elements that go along with spoke language (tone of voice, pitch, rate, volume, emphasis)
paralanguage (vocal)
all intentional/unintentional means other than writing/speaking by which a person sends a message (facial expressions, eye contact, gestures, appearance, posture, size and location of office, arrival time meetings)
nonverbal cues (visual)
medium selected to carry the message
channel
amount of information a channel can convey
channel richness
verbal and visual response to a message
feedback
advantages of feedback
improves accuracy, increases employee satisfaction
disadvantages of feedback
causes feelings of psychological attack, time consuming
formal messages that flow from managers and supervisors down to subordinates
downward communication
formal messages that flow upward from subordinates to supervisors and managers
upward communication
messages flow laterally between people of the same rank
horizontal communication
