Chapter 3 Flashcards
conflict that occurs when relationships and trusts are weak, sidetracks team from issue, and creates defensiveness and anger
A-Type Conflict
conflict that occurs when relationships and trust are strong, members are willing to debate and disagree, creates feeling of satisfaction, and improves team productivity
C-Type Conflict
Ground rule of C-Type Conflict
“Ideas separate from person”
Conflict Strategies: cooperativeness
concern for others
Conflict Strategies: assertiveness
concern for self
Conflict Strategies: competing
personal goals more important than others goals. One person has to fail for another to succeed
Conflict Strategies: avoiding
avoids direct confrontation but works to find solution that everyone can live with
Conflict Strategies: compromising
avoids direct confrontation but works to find solution that everyone can live with
Conflict Strategies: collaborating
opinions of everyone are equal and they deserve equal attention and respect. handle conflict openly
Conflict Strategies: accommodating
higher concern for others being more important than yourself
Conflict Strategies closer to assertiveness
competing and avoiding
Conflict Strategies closer to cooperativeness
accommodating and collaborating
Conflict Strategy that is in between assertiveness and cooperativeness
compromising
win-lose strategies involve
competition
argument might actually strengthen result (immediate solution)
competition
lose-lose situation involves
compromise, accommodation, and avoidance
time crunch/no ideal solution
compromise
tempers too hot/issues too minor (protect relationship)
accommodation
losses outweigh gains, need emotions to die down
avoidance
win-win situation involves
collaboration and concensus
common goal
collaboration
everyone agrees, but does not happen often
consensus
How to reach a consensus (4)
- clarify situation
- set aside conflicting solutions temporarily
- seek new solutions
- compare new and original solutions to see which is now best
private communication style
rarely seeks feedback, not assertive, ignore problems
dominant communication style
rarely seeks feedback, very assertive, high disclosure
sociable communication style
little disclosure, ask opinions of others, don’t think for themselves, don’t want to disagree with anyone, motivated by praise
open communication style
seek feedback and disclose often, motivated by both positive and negative, can waste time/productivity, work well in teams
