Chapter 3

Question 1

conflict that occurs when relationships and trusts are weak, sidetracks team from issue, and creates defensiveness and anger

Answer 1

A-Type Conflict

Question 2

conflict that occurs when relationships and trust are strong, members are willing to debate and disagree, creates feeling of satisfaction, and improves team productivity

Answer 2

C-Type Conflict

Question 3

Ground rule of C-Type Conflict

Answer 3

“Ideas separate from person”

Question 4

Conflict Strategies: cooperativeness

Answer 4

concern for others

Question 5

Conflict Strategies: assertiveness

Answer 5

concern for self

Question 6

Conflict Strategies: competing

Answer 6

personal goals more important than others goals. One person has to fail for another to succeed

Question 7

Conflict Strategies: avoiding

Answer 7

avoids direct confrontation but works to find solution that everyone can live with

Question 8

Conflict Strategies: compromising

Answer 8

avoids direct confrontation but works to find solution that everyone can live with

Question 9

Conflict Strategies: collaborating

Answer 9

opinions of everyone are equal and they deserve equal attention and respect. handle conflict openly

Question 10

Conflict Strategies: accommodating

Answer 10

higher concern for others being more important than yourself

Question 11

Conflict Strategies closer to assertiveness

Answer 11

competing and avoiding

Question 12

Conflict Strategies closer to cooperativeness

Answer 12

accommodating and collaborating

Question 13

Conflict Strategy that is in between assertiveness and cooperativeness

Answer 13

compromising

Question 14

win-lose strategies involve

Answer 14

competition

Question 15

argument might actually strengthen result (immediate solution)

Answer 15

competition

Question 16

lose-lose situation involves

Answer 16

compromise, accommodation, and avoidance

Question 17

time crunch/no ideal solution

Answer 17

compromise

Question 18

tempers too hot/issues too minor (protect relationship)

Answer 18

accommodation

Question 19

losses outweigh gains, need emotions to die down

Answer 19

avoidance

Question 20

win-win situation involves

Answer 20

collaboration and concensus

Question 21

common goal

Answer 21

collaboration

Question 22

everyone agrees, but does not happen often

Answer 22

consensus

Question 23

How to reach a consensus (4)

Answer 23

1. clarify situation
2. set aside conflicting solutions temporarily
3. seek new solutions
4. compare new and original solutions to see which is now best

Question 24

private communication style

Answer 24

rarely seeks feedback, not assertive, ignore problems

Question 25

dominant communication style

Answer 25

rarely seeks feedback, very assertive, high disclosure

Question 26

sociable communication style

Answer 26

little disclosure, ask opinions of others, don’t think for themselves, don’t want to disagree with anyone, motivated by praise

Question 27

open communication style

Answer 27

seek feedback and disclose often, motivated by both positive and negative, can waste time/productivity, work well in teams