Chapter 9

Question 1

outgroup

Answer 1

The inverse of an ingroup, which can mean everyone outside the group but is more usually an identified other group.

Question 2

punctuated-equilibrium model

Answer 2

A set of phases that temporary groups go through that involves transitions between inertia and activity.

Question 3

psychological contract

Answer 3

An unwritten agreement that sets out what a manager expects from an employee, and vice versa.

Question 4

interrole conflict

Answer 4

A situation in which the expectations of an individual’s different, separate groups are in opposition.

Question 5

status characteristics theory

Answer 5

A theory stating that differences in status characteristics create status hierarchies within groups.

Question 6

faultlines

Answer 6

The perceived divisions that split groups into two or more subgroups based on individual differences such as sex, race, age, work experience, and education.

Question 7

nominal group technique

Answer 7

A group decision-making method in which individual members meet face-to-face to pool their judgments in a systematic but independent fashion.