Chapter 9 Flashcards
Communication
Sending a message from to receiver who understands it.
Message
Information or instructions sent from sender to receiver.
Internal communication
Between members of the same organization.
External communication
Between the organisation and another organisation.
Sender/transmitter
the person sending the message
Receiver
The person who receives the message.
Feedback
Reply from receiver to sender to confirm message received/understood
Method of communication
How the message is communicated, e.g. meeting, letter, email.
One - way communication
Message is sent without receiver required or expected to give feedback.
Two - way communication
Gives feedback to a received message, there may be a discussion about it.
Formal communication
Messages sent through established channels.
Informal communication
Messages sent casually, not through established channels
Communication barriers
Factor the stop effective communication
