Chapter 20 Flashcards
1
Q
Quality
A
A good or service is produced which meets customer expectations.
2
Q
Quality control
A
Checking at the end of the production process to see if the good or service is the correct quality before a customer receives it.
3
Q
Quality assurance
A
Checking the standard of the good or service throughout the production process to ensure there are no errors or defects.
4
Q
Total quality management (TQM)
A
The continuous improvement of goods and services and processes by focusing on quality at each stage of production.
