Chapter 8.2 Flashcards
Effective scheduling is characterised by
-Being realistic and allowing for any essential changes
-Allowing time for all the operations
-Having capacity available
-Delegating responsibility to keep schedules to workers
Activities of operations scheduling
-Backward scheduling
-Forward scheduling
Backward scheduling
Get the date when the product is needed and use it as the starting point
-Subtract the time needed from the due date
Forward scheduling
Begin @ the present time and schedule from there forward
-Add all the time needed to complete the operation and inform the customer
Methods of Operations improvement
-Benchmarking
-Leadership for Quality
-Good Housekeeping
-Maintenance and replacement
Important issues in leadership for quality
-Effective and constant communication
-Identify the skills and abilities of employees
-Help employees to understand the basics of sound judgement
-Creating the right attitude and motivation for employees
Define TQM
An approach to improving the smartness, competitiveness, flexibility and effectiveness of an entire organisation
Quality dimensions pertaining to services
-Reliability
-Responsiveness
-Competence
Quality dimensions pertaining to products/goods
-Performance
-Features
-Reliability
-Durability
-Conformance
Types of benchmarking
-Generic processes that are similar are compared regardless of the industry
-Internal benchmarking where internal processes and operations are compared
-Functional benchmarking, which involves comparisons with similar functions among industry leaders
-Competitive benchmarking, which are very specific competitor comparisons
Consequences of defective machinery and equipment
-Reduced production capacity
-Increased production costs
-Threats to safety
-Customer dissatisfaction
Methods of Preventative maintenance
-Training of maintenance teams
Teams should be properly trained that any possible failures can be dealt with effectively
-Determining the possible time of failure:
Possible time for failure should be scientifically determined, and proper records should be kept of intervals between failures
-Implementing Japanese principles:
Workers accept the responsibility for preventing possible failures
