Chapter 8-Written Communications Flashcards
Documents are written to do…?
Inform, educate, and enlighten
The first step in writing any document is to?
Determine the audience, scope, and purpose
The scope of the document is
The subject or topic and how broad or narrow the coverage of it is.
What is the purpose of a document?
Why the document is being written
An outline includes?
An introduction, a body, and a conclusion
The introduction tells the reader what the topic of the document is through the ?
Thesis statement
Which part of an outline summarizes the main points of the document?
The conclusion
When writing a document, each paragraph needs a _____ sentence.
topic
The average paragraph is ____ words long.
75-125
Tying paragraphs together with _____ helps maintain the flow and rhythm of a document.
Transitions
When developing the text of a document.
Be clear
Emails and memos should?
accomplish a task.
The _____ of the memo or email exceeds the actual message.
value
Which form of communication is used with those outside the organization?
Letters
The accepted format for most business letters?
Heading, opening, body, and conclusion.
The date and the salutation are included in the _____ of a letter.
opening
The _____ of a letter contains the message.
body
Which type of letter gives a rejection notice?
Denial
An executive summary is a _____ of a report, a technical paper, bid specifications, or an analysis.
brief review
Revised policies and procedures are distributed?
Immediately
What defines the needs of the department and allows manufacturers or distributors to decide if they can meet a bid?
requests for proposals
Legal requirements, called _____ are required in all bid specifications.
boilerplates
