Chapter 6-Interpersonal Communications

Question 1

Common forms of communication

Answer 1

• Verbal
• Non-verbal
• Written
• Visual

Question 2

Interpersonal communication is the communication that takes place between ____ people who have established a relationship.

Answer 2

two

Question 3

The originator of a message in interpersonal communications is known as

Answer 3

the sender

Question 4

The meaning, idea, or concept that a speaker is attempting to communicate to the listener.

Answer 4

Message

Question 5

The path that a message takes between the sender and the receiver?

Answer 5

Medium

Question 6

The person who originates the message is known as:

Answer 6

The receiver

Question 7

What is a factor that prevents the receiver from fully receiving a message?

Answer 7

Interference

Question 8

The response during interpersonal communication is called

Answer 8

feedback

Question 9

T/F-Education and cultural background affect how the receiver understands a message.

Answer 9

True

Question 10

Interpersonal communication can ____ by ministering to the needs of another person.

Answer 10

help

Question 11

Verbal messages depend on symbols called?

Answer 11

words

Question 12

T/F-Improving verbal communication skills involves taking responsibility for the personal thoughts and feelings.

Answer 12

True

Question 13

Words only provide the receiver with ___ percent of the message: nonverbal actions provide the remaining ___ percent.

Answer 13

7, 93

Question 14

Definition: words may not have the same meaning to all people.

Answer 14

Arbitrary

Question 15

Definition: meanings are generalizations rather than concrete or tangible meanings

Answer 15

Ambiguous

Question 16

Definition: meanings are generalizations rather than concrete or tangible meanings.

Answer 16

Ambiguous

Question 17

To be effective communicators, company officers should:

Answer 17

remember that terms that are common to the fire and emergency service may have another meaning or no meaning at all to the general public.

Question 18

To improve verbal skills the sender must:

Answer 18

be aware of special needs of the receiver.

Question 19

Speech communication research indicates that nonverbal communication transmits from ___ percent of the message.

Answer 19

55-93%

Question 20

Vocal tones and inflections make up ___ percent of speech communication.

Answer 20

7%

Question 21

Kinesics:

Answer 21

the interpretation of body motion communication such as facial expressions and gestures

Question 22

Good eye contact

Answer 22

Must be appropriate to the situation

Question 23

To effectively communicate the correct message, facial expressions

Answer 23

must match the verbal message

Question 24

The thumbs up gesture is a nonverbal example of

Answer 24

an emblem

Question 25

T/F Polychronic is a cyclical view that does not place restrictions on time.

Answer 25

True

Question 26

T/F Polychronic is a cyclical view that does not place restrictions on time.

Answer 26

True

Question 27

Research indicates that most people remember only ___ percent of a message 24 hours after they hear it.

Answer 27

50%

Question 28

T/F-Hearing involves sound waves striking the eardrums; listening is an active part of the communication process.

Answer 28

True

Question 29

In order to _____ a message, the listener must be able to separate facts from opinions.

Answer 29

evaluate

Question 30

Which listening step completes the communication process?

Answer 30

Responding