Chapter 6-Interpersonal Communications Flashcards
Common forms of communication
- Verbal
- Non-verbal
- Written
- Visual
Interpersonal communication is the communication that takes place between ____ people who have established a relationship.
two
The originator of a message in interpersonal communications is known as
the sender
The meaning, idea, or concept that a speaker is attempting to communicate to the listener.
Message
The path that a message takes between the sender and the receiver?
Medium
The person who originates the message is known as:
The receiver
What is a factor that prevents the receiver from fully receiving a message?
Interference
The response during interpersonal communication is called
feedback
T/F-Education and cultural background affect how the receiver understands a message.
True
Interpersonal communication can ____ by ministering to the needs of another person.
help
Verbal messages depend on symbols called?
words
T/F-Improving verbal communication skills involves taking responsibility for the personal thoughts and feelings.
True
Words only provide the receiver with ___ percent of the message: nonverbal actions provide the remaining ___ percent.
7, 93
Definition: words may not have the same meaning to all people.
Arbitrary
Definition: meanings are generalizations rather than concrete or tangible meanings
Ambiguous
Definition: meanings are generalizations rather than concrete or tangible meanings.
Ambiguous
To be effective communicators, company officers should:
remember that terms that are common to the fire and emergency service may have another meaning or no meaning at all to the general public.
To improve verbal skills the sender must:
be aware of special needs of the receiver.
Speech communication research indicates that nonverbal communication transmits from ___ percent of the message.
55-93%
Vocal tones and inflections make up ___ percent of speech communication.
7%
Kinesics:
the interpretation of body motion communication such as facial expressions and gestures
Good eye contact
Must be appropriate to the situation
To effectively communicate the correct message, facial expressions
must match the verbal message
The thumbs up gesture is a nonverbal example of
an emblem
T/F Polychronic is a cyclical view that does not place restrictions on time.
True
T/F Polychronic is a cyclical view that does not place restrictions on time.
True
Research indicates that most people remember only ___ percent of a message 24 hours after they hear it.
50%
T/F-Hearing involves sound waves striking the eardrums; listening is an active part of the communication process.
True
In order to _____ a message, the listener must be able to separate facts from opinions.
evaluate
Which listening step completes the communication process?
Responding
