Chapter 8 Managing Human Resources and Labor Relationss

Question 1

Questions

Answer 1

Answers

Question 2

The process of hiring, developing, motivating, and evaluating employees to achieve organizational goals is ___________________.

Answer 2

human resource (HR) management

Question 3

Creating a strategy for meeting current and future human resource needs is _____________.

Answer 3

human resource planning

Question 4

A(n) _________________ is a study of the tasks required to do a particular job well.

Answer 4

job analysis

Question 5

The _____________ lists the tasks and responsibilities of a job.

Answer 5

job description

Question 6

A(n) ________________ lists the skills, knowledge, and abilities a person must have to fill a job.

Answer 6

job specification

Question 7

_______________ examines the current employees to identify people who can fill vacancies and be promoted.

Answer 7

succession planning

Question 8

A(n) __________ prefers temporary employment, either part-time or full-time.

Answer 8

contingent worker

Question 9

The attempt to find and attract qualified applicants in the external labor market is ________.

Answer 9

recruitment

Question 10

An event, typically one or two days, held at a convention center to bring together job seekers and firms that are searching for employees is called a(n) __________________.

Answer 10

job fair

Question 11

_____________ presents an accurate and positive image of the firm to those being recruited.

Answer 11

recruitment branding

Question 12

The process of determining which persons in the applicant pool possess the qualifications necessary to be successful on the job is called _________________.

Answer 12

selection

Question 13

The ______________ is an in-depth discussion of an applicant’s work experience, skills and abilities, education, and career interests.

Answer 13

selection interview

Question 14

_________ and __________ are activities that provide learning situations in which an employee acquires additional knowledge or skills to increase job performance.

Answer 14

training and development

Question 15

A(n) _____________ is a presentation to get the new employee ready to perform his or her job.

Answer 15

orientation

Question 16

Reassignment of workers to several different jobs over time so that they can learn the basics of each job is called _________________.

Answer 16

job rotation

Question 17

This form of on-the-job training combines specific job instruction with classroom instruction.

Answer 17

apprenticeship

Question 18

______________ is a form of on-the-job training in which a senior manager or other experienced employee provides job- and career-related information to a mentee.

Answer 18

mentoring

Question 19

____________ is a form of computer-assisted off-the-job training.

Answer 19

programmed instruction

Question 20

A scaled-down version or mock-up of equipment, processes, or a work environment is a(n) _________.

Answer 20

simulation

Question 21

A(n) _____________ compares actual performance with expected performance to assess an employee’s contributions to the organization.

Answer 21

performance appraisal

Question 22

This type of pay is additional pay for attaining a specific goal.

Answer 22

incentive pay

Question 23

____________________ is government payment to unemployed former workers.

Answer 23

unemployment compensation

Question 24

Pay for lost work time due to employment-related injuries is called __________________.

Answer 24

worker’s compensation

Question 25

A(n) ______________ is an organization that represents workers in dealing with management.

Answer 25

labor union

Question 26

Negotiating a labor agreement is called _________________.

Answer 26

collective bargaining

Question 27

A(n) _____________ is a branch of a national union that represents workers in a specific plant or geographic area.

Answer 27

local union

Question 28

_____________ is an elected union official that represents union members to management when workers have complaints.

Answer 28

shop steward

Question 29

A(n) _______________ is a collection of unions banded together to achieve common goals.

Answer 29

federation

Question 30

In what type of shop can nonunion workers be hired but must join the union later?

Answer 30

union shop

Question 31

In which type of shop do workers NOT have to join a union but MUST pay union dues?

Answer 31

agency shop

Question 32

State laws that an employee does not have to join a union are called the ________________.

Answer 32

right-to-work law

Question 33

In what type of shop do workers NOT have to join the union and do NOT pay union dues?

Answer 33

open shop

Question 34

The _________________ is a clause in a labor agreement that gives management the right to manage the business except as specified in the contract.

Answer 34

management rights clause

Question 35

A formal complaint by a union worker that management has violated the contract is called a(n) ____________.

Answer 35

grievance

Question 36

Settling labor-management disputes through a third party where the decision is final and binding is called _______________.

Answer 36

arbitration

Question 37

A strike tactic where union members strike at a critical plant that typically stops operations system-wide is called a(n) ________________________.

Answer 37

selective strike strategy

Question 38

Who sets workplace safety and health standards and assures compliance?

Answer 38

Occupational Safety and Health Administration (OSHA)

Question 39

The ___________________ processes discrimination complaints, issues regulations regarding discrimination, and disseminates information.

Answer 39

Equal Employment Opportunity Commission (EEOC)

Question 40

The specific groups who have legal protection against employment discrimination, including women, African-Americans, Native Americans, and others, are __________________.

Answer 40

protected classes

Question 41

What type of programs are established by organizations to expand job opportunities for women and minorities?

Answer 41

affirmative action programs

Question 42

The negotiation process in which a specialist in labor-management negotiations acts as a go-between for management and the unions and helps focus on the problems is called __________.

Answer 42

conciliation

Question 43

The negotiation process in which a specialist facilitates labor-management contract discussions and suggests compromises is called _____________.

Answer 43

mediation

Question 44

A(n) ________________ is a set of unique features of an organization that are perceived by customers and potential customers as significant and superior to the competition.

Answer 44

competitive advantage