Chapter 8 Managing Human Resources and Labor Relationss Flashcards
Key terms used in Chapter 8 of Openstax Introduction to business
Questions
Answers
The process of hiring, developing, motivating, and evaluating employees to achieve organizational goals is ___________________.
human resource (HR) management
Creating a strategy for meeting current and future human resource needs is _____________.
human resource planning
A(n) _________________ is a study of the tasks required to do a particular job well.
job analysis
The _____________ lists the tasks and responsibilities of a job.
job description
A(n) ________________ lists the skills, knowledge, and abilities a person must have to fill a job.
job specification
_______________ examines the current employees to identify people who can fill vacancies and be promoted.
succession planning
A(n) __________ prefers temporary employment, either part-time or full-time.
contingent worker
The attempt to find and attract qualified applicants in the external labor market is ________.
recruitment
An event, typically one or two days, held at a convention center to bring together job seekers and firms that are searching for employees is called a(n) __________________.
job fair
_____________ presents an accurate and positive image of the firm to those being recruited.
recruitment branding
The process of determining which persons in the applicant pool possess the qualifications necessary to be successful on the job is called _________________.
selection
The ______________ is an in-depth discussion of an applicant’s work experience, skills and abilities, education, and career interests.
selection interview
_________ and __________ are activities that provide learning situations in which an employee acquires additional knowledge or skills to increase job performance.
training and development
A(n) _____________ is a presentation to get the new employee ready to perform his or her job.
orientation
Reassignment of workers to several different jobs over time so that they can learn the basics of each job is called _________________.
job rotation
This form of on-the-job training combines specific job instruction with classroom instruction.
apprenticeship
______________ is a form of on-the-job training in which a senior manager or other experienced employee provides job- and career-related information to a mentee.
mentoring
____________ is a form of computer-assisted off-the-job training.
programmed instruction
A scaled-down version or mock-up of equipment, processes, or a work environment is a(n) _________.
simulation
A(n) _____________ compares actual performance with expected performance to assess an employee’s contributions to the organization.
performance appraisal
This type of pay is additional pay for attaining a specific goal.
incentive pay
____________________ is government payment to unemployed former workers.
unemployment compensation
Pay for lost work time due to employment-related injuries is called __________________.
worker’s compensation
A(n) ______________ is an organization that represents workers in dealing with management.
labor union
Negotiating a labor agreement is called _________________.
collective bargaining
A(n) _____________ is a branch of a national union that represents workers in a specific plant or geographic area.
local union
_____________ is an elected union official that represents union members to management when workers have complaints.
shop steward
A(n) _______________ is a collection of unions banded together to achieve common goals.
federation
In what type of shop can nonunion workers be hired but must join the union later?
union shop
In which type of shop do workers NOT have to join a union but MUST pay union dues?
agency shop
State laws that an employee does not have to join a union are called the ________________.
right-to-work law
In what type of shop do workers NOT have to join the union and do NOT pay union dues?
open shop
The _________________ is a clause in a labor agreement that gives management the right to manage the business except as specified in the contract.
management rights clause
A formal complaint by a union worker that management has violated the contract is called a(n) ____________.
grievance
Settling labor-management disputes through a third party where the decision is final and binding is called _______________.
arbitration
A strike tactic where union members strike at a critical plant that typically stops operations system-wide is called a(n) ________________________.
selective strike strategy
Who sets workplace safety and health standards and assures compliance?
Occupational Safety and Health Administration (OSHA)
The ___________________ processes discrimination complaints, issues regulations regarding discrimination, and disseminates information.
Equal Employment Opportunity Commission (EEOC)
The specific groups who have legal protection against employment discrimination, including women, African-Americans, Native Americans, and others, are __________________.
protected classes
What type of programs are established by organizations to expand job opportunities for women and minorities?
affirmative action programs
The negotiation process in which a specialist in labor-management negotiations acts as a go-between for management and the unions and helps focus on the problems is called __________.
conciliation
The negotiation process in which a specialist facilitates labor-management contract discussions and suggests compromises is called _____________.
mediation
A(n) ________________ is a set of unique features of an organization that are perceived by customers and potential customers as significant and superior to the competition.
competitive advantage
