Chapter 13 Using Technology to Manage Information

Question 1

Questions

Answer 1

Answers

Question 2

The equipment and techniques used to manage and process information are called __________________.

Answer 2

information technology (IT)

Question 3

The ___________ is an executive with the responsibility of managing all information resources in an organization.

Answer 3

chief information officer (CIO)

Question 4

A worker who develops or uses knowledge, contributing to and benefiting from information used to perform planning, acquiring, searching, analyzing, organizing, storing, programming, producing, distributing, marketing, or selling functions is called a(n) ______________.

Answer 4

knowledge worker

Question 5

The methods and equipment that provide information about all aspects of a firm’s operations is a(n) ______________.

Answer 5

management information system (MIS)

Question 6

A(n) __________ is an electronic filing system that collects and organizes data and information.

Answer 6

database

Question 7

A group of two or more computer systems linked together by communications channels to share data and information is a(n) ___________________.

Answer 7

computer network

Question 8

A(n) _______________ is a network that connects computers at one site, enabling the computer users to exchange data and share the use of hardware and software from a variety of computer manufacturers.

Answer 8

local area network (LAN)

Question 9

A network that connects computers at different sites via telecommunications media such as phone lines, satellites, and microwaves is a(n) __________________.

Answer 9

wide area network (WAN)

Question 10

A(n) _____________ is an internal corporate-wide area network that uses internet technology to connect computers and link employees in many locations and with different types of computers.

Answer 10

intranet

Question 11

A(n) ________________ is a customizable internal website that provides proprietary corporate information to a defined user group, such as employees, supply-chain partners, or customers.

Answer 11

enterprise portal

Question 12

Private corporate networks connected over a public network, such as the internet are called ___________. They include strong security measures to allow only authorized users to access the network.

Answer 12

virtual private networks (VPN)

Question 13

A service company that buys and maintains software on its servers and distributes it through high-speed networks to subscribers for a set period and price is called a(n) _________________.

Answer 13

application service provider (ASP)

Question 14

Next generation of ASPs, offering customization and expanded capabilities such as business processes and complete management of the network servers are known as _______________.

Answer 14

managed service providers (MSP)

Question 15

A(n) ________________ is an information system that handles the daily business operations of a firm. The system receives and organizes raw data from internal and external sources for storage in a database using either batch or online processing.

Answer 15

transaction processing system (TPS)

Question 16

This method of updating a database in which data are collected over some time period and processed together is called __________________.

Answer 16

batch processing

Question 17

The method of updating a database in which data are processed as they become available is ________________.

Answer 17

online (real-time) processing

Question 18

A(n) ____________________ is an information system that uses the internal master database to perform high-level analyses that help managers make better decisions.

Answer 18

management support system (MSS)

Question 19

An information technology that combines many databases across a whole company into one central database that supports management decision-making is called a _______________.

Answer 19

data warehouse

Question 20

A(n) __________________ is a special subset of a data warehouse that deals with a single area of data and is organized for quick analysis.

Answer 20

data mart

Question 21

A management support system that helps managers make decisions using interactive computer models that describe real-world processes is a(n) _____________________.

Answer 21

decision support system (DSS)

Question 22

A management support system that is customized for an individual executive is called a(n) _____________ which provides specific information for strategic decisions.

Answer 22

executive information system (EIS)

Question 23

A(n) ________________ is a management support system that gives managers advice similar to what they would get from a human consultant. It uses artificial intelligence to enable computers to reason and learn to solve problems in much the same way humans do.

Answer 23

expert system

Question 24

_____________ is the process of researching, gathering, organizing, and sharing an organization’s collective knowledge to improve productivity, foster innovation, and gain competitive advantage.

Answer 24

knowledge management (KM)

Question 25

A computer program that copies itself into other software and can spread to other computer systems is a ________________________.

Answer 25

computer virus

Question 26

_____________ is uses sophisticated database applications to look for hidden patterns in a group of data to help track and predict future behavior.

Answer 26

data mining

Question 27

A general term for the delivery of hosted services over the internet is ______________.

Answer 27

cloud computing