Chapter 8: Continuous Improvement Flashcards
TSgt Rivera, the NCOIC of Air Freight Management asks SSgt Graves, “Do you know why it takes so long to get our expedited cargo inspected?” SSgt Graves replies, “Apparently, the inspection team doesn’t like their new government vehicle and would rather walk to each aircraft on the flightline.” Frustrated Rivera says, “That’s ridiculous! So instead of recognizing the need for a vehicle, they would rather walk around the flightline, causing our freight and aircraft to wait.” TSgt Rivera immediately contacts the inspection team and instructs them to use their assigned vehicle.
The inspection team’s actions BEST illustrate _______ impact on mission effectiveness.
a. a category of waste and its
b. the phases of change management and their
c. the PDCA Cycle for problem solving and its
a. a category of waste and its
According to the Continuous Improvement chapter, there are eight types of waste. Waiting is one type of waste, which is whenever goods are not moving, or being processed. The inspection team’s actions best illustrate this concept as evidenced by the expedited cargo waiting for inspection and inspectors are waiting on a vehicle to conduct their inspection.
MSgt Berry, evaluations section NCOIC, says to SSgt Renzi, “Fix our problems with the overdue EPRs ASAP!” Renzi tells her airman, SrA Embry, “ We’ve been told to fix the EPR process, and here’s how we’re going to do it…call together all the unit EPR monitors, solicit their ideas and opinions, cut the waste, and standardize the process.
MSgt Berry’s ___________ will MOST likely ___________ mission effectiveness.
a. inappropriate use of directive change; hinder
b. appropriate use of directive change; enhance
c. inappropriate use of participative change; hinder d. appropriate use of participative change; enhance
b. appropriate use of directive change; enhance
In this situation, MSgt Berry used directive change appropriately, because according to the Continuous Improvement chapter, this type should be used when, 1) change must be implemented quickly and 2) subordinate input is not required or sought. MSgt Berry’s actions will most likely enhance the mission because the change is necessary to prevent mission failure.
