Chapter 2: Performance Evaluation Flashcards
SSgt Tolley is writing a performance report on SrA Folk, one of his customer service representatives. Tolley received information from Folk’s shift leader, reviewed Folk’s training records, and even spoke to some of his customers. Finally, he looked at Folk’s quality assurance inspection results. Using all this information, he proceeded to compose the performance report.
SSgt Tolley’s actions BEST illustrate \_\_\_\_\_\_\_\_ and their impact on NCO effectiveness.
a. Direct and Indirect Observation
b. Direct Observation and Checking Completed Products
c. Indirect Observation and Checking Completed Products
c. Indirect Observation and Checking Completed Products
SSgt Tolley uses both indirect observation and checking a completed product. According to the Performance Evaluation lesson, indirect observation involves relying on someone else to provide you with information about how your subordinate is performing (received information from Folk’s shift leader). Checking a completed product involves reviewing products or services and talking to customers who received the product or service. It also includes staff assistance visits and assessments (QA inspection results).
TSgt Smith is writing performance reports on two Airmen. Although he cannot actually observe the Airmen working because they work on another shift, he reviews their completed work and occasionally asks their shift supervisor for feedback on their performance. In the final report, he leaves out factors that do not contribute to performance, ignores nonessential elements of the job, and is careful not to give undue weight to isolated incidents.
TSgt Smith’s \_\_\_\_\_\_\_\_\_\_ will MOST likely \_\_\_\_\_\_\_\_\_\_ his effectiveness.
a. inappropriate use of evaluation principles; hinder b. appropriate use of evaluation principles; enhance c. inappropriate use of performance feedback; hinder
d. appropriate use of performance feedback; enhance
b. appropriate use of evaluation principles; enhance
Principles include Methods of Monitoring (Direct, Indirect, Observing a Completed Product/Service) and Common Pitfalls (relevancy errors: factors that do not contribute to performance, nonessential elements of the job, and undue weight elements). TSgt Smith monitors his Airmen’s performance as evidence by the statements “…reviews their completed work” and “discusses their performance with their shift supervisor.” Smith also writes EPRs that do not include factors that do not contribute to performance and nonessential elements of the job nor give undue weight to isolated incidents. All of these actions are appropriate and will MOST likely enhance, not hinder Smith’s effectiveness.
During a feedback session with SrA Wiley, MSgt Campbell says, “Your coworkers and I have fielded too many calls from your creditors complaining about missed payments. You and I discussed personal financial responsibility during your initial feedback. Your actions have impacted this work center; therefore, to prevent further disruption, I expect you to take care of this situation. Let’s discuss your options.” After working through an action plan together, Campbell tells Wiley, “I think you have the potential, but this matter needs to be handled.”
MSgt Campbell’s \_\_\_\_\_\_\_\_\_ will MOST likely \_\_\_\_\_\_\_\_\_ SrA Wiley’s effectiveness.
a. appropriate use of rehabilitative feedback; enhance
b. inappropriate use of rehabilitative feedback; hinder
c. appropriate use of preventative feedback; enhance
d. inappropriate use of preventative feedback; hinder
a. appropriate use of rehabilitative feedback; enhance
What is the difference between a supervisor and a rater/reporting official?
Answer: A supervisor is that directs the activities of an individual or team. A reporting official/rater is the official in your chain of command that provides performance feedback and initiates performance reports.
List the purposes of the EES?
Answer: Establish performance standards and expectations for rates, to provide a cumulative record of performance and promotion potential, provide SNCO/WAPS and other personnel managers with sound information and to document in the permanent record any substantiated allegation of a sex-related offense against an Airman
Which AFI provides information to process EPRs?
Answer: AFI 36-2406
How might you gather information for a job description?
Answer:
Gather information for a job description from:
Your knowledge of the job
Career Field Education and Training Plan (CFETP)
Specialty Training Standard (STS) Job Qualification Standard (JQS) found in most OJT records Knowledge from people currently performing the job
