Chapter 8

Question 1

Nonverbal communication

Answer 1

The intentional or unintentional transmission of meaning through an individual’s nonspoken physical and behavioral cues.

Question 2

Mixed messages

Answer 2

Verbal and nonverbal behaviors that convey contradictory meanings such as saying, “I’m so happy for you” in a sarcastic tone of voice.

Question 3

Kinesics

Answer 3

Visible body movements. It involves most behaviors that we associate with nonverbal communication such as facial expressions, body postures, gestures, and eye contact.

Question 4

What are the 8 principles of nonverbal communication

Answer 4

1. Uses multiple channels (visual, auditory, and tactile)
2. Is more ambiguous
3. Has fewer rules (there is no grammer in nonverbal comm)
4. Has more meaning than verbal
5. Is influenced by culture (determines what is and isn’t okay
6. Is influenced by gender
7. Is liberated through technology (so many options)
8. Nonverbal and verbal combine to create communication