chapter 8

Question 1

types of conflict

Answer 1

substantive conflict
affective conflict
procedural conflict

constructive conflict
destructive conflict

Question 2

Substantive conflict

Answer 2

Substantive conflict- members disagree about ideas, issue analysis, and potential solutions or actions

Question 3

Affective conflict

Answer 3

. Affective conflict- member emotions are aroused by personal disagreements, personality differences, communication styles, and member beliefs and values

Question 4

Procedural conflict

Answer 4

Procedural conflict- members disagree about the methods or process the group uses to achieve is goals

Question 5

Constructive conflict

Answer 5

Constructive- group members express disagreement in a way that values everyone’s contributions and promotes the group’s goal, respect others and focus on issues

Question 6

destructive conflict

Answer 6

Destructive- group members create hostility and prevent achievement of the group’s goal, insult others, inflexible and uncooperative

Question 7

conflict styles

Answer 7

accommodation
avoidance
competition
collaboration
compromise

Question 8

Accommodation

Answer 8

. Accommodation- “I give in” = members give in to other members at the expenses of their own goals; members believe that giving in helps even when the group would benefit from more analysis and discussion

Question 9

Avoidance

Answer 9

. Avoidance- “leave me alone” = members are unable or unwilling to accomplish their own goals or contribute to achieving the group’s goal; avoidance fails to address the problem and can increase group tensions

Question 10

Competition

Answer 10

Competition- “I win, you lose” = group members are more concerned with their own goals than with meeting the needs of the group; competition may be characterized by hostility, ridicule, and personal attacks

Question 11

Collaboration

Answer 11

Collaboration- “WE win!” =members search for new solutions that will achieve both individual goals and the group goals; effective collaboration requires a lot of time and energy for discussions in which all members fully participate

Question 12

Compromise

Answer 12

Compromise- “Give a little, get a little” = members give up some goals in order to achieve others, members accept losses in exchange for something else, better options may be missed if group only uses this style

Question 13

Conflict management strategies and examples

Answer 13

AEIOU model
Negotiation
mediation
arbitration

Question 14

AEIOU model

Answer 14

AEIOU model- “we should express concerns and suggest a solution”-

A-Assume other members mean well
E-Express your feelings 
I-Identify what you want to happen
O-Outcomes you expect are made clear
U-mutual Understanding is achieved

Question 15

Negotiation

Answer 15

Negotiation- “we should bargain to settle differences” –a process of bargaining in order to settle differences or reach solutions

Question 16

Mediation

Answer 16

Mediation- “we need to 3rd party to facilitate the discussion”- employs the services of an impartial 3rd party who guides, coaches, and encourages disputants through negotiation to successful resolution and agreement

Question 17

Arbitration

Answer 17

Arbitration- “we need a 3rd party to decide for us”- involves a 3rd party and after considering all sides, the agreed upon arbitrator decides how to resolve the conflict

Question 18

Groupthink

Answer 18

Groupthink

-the deterioration of group effectiveness that results from in-group pressure

Question 19

groupthink symptoms

Answer 19

symptoms=invulnerability, rationalization, morality, stereotyping outsiders, self-censorship (unwilling to disagree), pressure on dissenters (pressures members to agree), illusion of unanimity (believes everyone agrees), mind guarding (shields members from adverse information or opposition)