Chapter 8

Question 1

Information dependence

Answer 1

Reliance on others for information about how to think, feel, and act

Question 2

Social information processing theory

Answer 2

Information from others is used to interpret events and develop and expectations about appropriate and acceptable attitudes and behaviours

Question 3

Effect dependence

Answer 3

Reliance on others due to their capacity to provide rewards and punishment

Question 4

Compliance

Answer 4

Conformity to a social norm prompted by the desire to acquire rewards or avoid punishment

Question 5

Identification

Answer 5

Conformity to a social norm prompted by perceptions that those who promote the norm are attractive or similar to oneself

Question 6

Internalization

Answer 6

Conformity to a social norm prompted by the true acceptance of the beliefs, values and attitudes that underlie the norm

Question 7

Socialization

Answer 7

The process by which people learn the attitudes, knowledge and behaviours that are necessary for a person to function in a group or organization

Question 8

Person-job fit

Answer 8

The match between an employee’s knowledge, skills, and abilities and the requirements of a job

Question 9

Person-organization fit

Answer 9

The match between an employee’s personal values of his or her work group

Question 10

Organizational identification

Answer 10

The extent to which individuals define themselves in terms of the organization and what it is perceived to represent

Question 11

Psychological contract

Answer 11

Beliefs held by employees regarding the reciprocal obligations and promises between them and their organization

Question 12

Psychological contact breach

Answer 12

Employee perceptions that his or her organization has failed to fulfill one or more of its promises or obligations in the psychological contract

Question 13

Realistic job previews

Answer 13

The provision of a balanced, realistic picture of the positive and negative aspects of a job to applicants

Question 14

Employee orientation programs

Answer 14

Programs designed to introduce new employees to their job, the people they will be working with, and the organization

Question 15

Realistic Orientation Program for Entry Stress

Answer 15

An orientation program that is designed to teach newcomers coping techniques to manage workplace stressors

Question 16

Socialization tactics

Answer 16

The manner in which organizations structure the early work experiences of newcomers and individuals who are in transition from one role to another

Question 17

Mentor

Answer 17

An experienced or more senior person in the organization who provides a junior person with guidance and special attention, such as giving advice and creating opportunities to assist him or her during the early stages of his or her career

Question 18

Formal mentoring programs

Answer 18

Organization sponsored programs in which seasoned employees are recruited as mentors and matched with proteges

Question 19

Developmental networks

Answer 19

Groups of people who take an active interest in a protege’s career and take actions toward advancing it by providing development assistance

Question 20

Proactive socialization

Answer 20

The process through which newcomers play an active role in their own socialization through the use of a number of proactive socialization behaviours

Question 21

Feedback seeking

Answer 21

Requesting information about how one is performing one’s tasks and role

Question 22

Information seeking

Answer 22

Requesting information about one’s job, role, group, and organization

Question 23

Organizational culture

Answer 23

The shared beliefs, values, and assumptions that exist in an organization

Question 24

Subcultures

Answer 24

Smaller cultures that develop within a larger organizational culture and are based on differences in training, occupation or departmental goals

Question 25

Strong culture

Answer 25

An organizational culture with intense and pervasive beliefs, values, and assumptions